Although JD.COM has made unremitting efforts in public welfare, the reason why JD.COM is human does not mean how much money and things the company has donated, but the company's care for people from top to bottom.
One night in September at 2 1: 30, the online customer service of Swiss Army Knife Vichy JD.COM flagship store received an inquiry from a customer. During the chat, the customer asked, "Is the wrist cut sharp? My wife and children are gone, what else is there to miss? " Feeling the danger, the customer service immediately handed the customer's order to Yan Li of Life Channel Project Team for processing.
After getting help, Yan Li found that Mr. Cheng had ordered a knife and would deliver it to him the next day. At this point, Yan Li quickly responded to the local police and contacted the logistics site to suspend delivery. After waiting anxiously for more than an hour, Yan Li learned that the police and Mr. Cheng's parents rushed to his home and "confiscated" all the dangerous goods. Mr. Cheng is temporarily out of danger. At this moment, Yan Li finally breathed a sigh of relief.
Coincidentally, in March this year, Dr. Huang, a healthy doctor from Dongjiang, received a consultation from a middle school student named. Different from other patients, instead of asking Dr. Huang about his health, he asked coldly, "15 years old, is it possible to die after taking 14 lorazepam tablets?"
Lorazepam tablet is a controlled sedative, which can relieve anxiety and depression symptoms. Taking it in large quantities can be life-threatening. Xiao Ting's words immediately alerted Dr. Huang.
Xiao Ting's words confirmed to Dr. Huang that Xiao Ting's life was in danger at any time. She said, "If not, I still have a box. Finish it. " .
In order to ensure Xiao Ting's safety as much as possible, Dr. Huang calmed her mood and suggested that she go to the hospital for treatment at once, while contacting Wang Hao of Life Channel Project Team.
With the help of Dr. Huang, Wang Hao quickly retrieved her previous shopping records and learned that she was from Foshan, Guangdong Province, and the delivery address was a local maternal and child store.
Subsequently, Wang Hao immediately called the Foshan police, and the police immediately called the police. At four o'clock in the afternoon, the police finally found Xiao Ting's residence. After the firemen demolished her house, the police took Xiao Ting to the local hospital. After emergency treatment, Xiao Ting was successfully out of danger.
Since March 2020, 12 people in JD.COM Life Channel Project Team have saved 175 people's lives. Some of them quarreled with their parents because they were young and ignorant, and wanted to end their lives. Some are hard to drill a dead end because they can't bear the burden of life; And I lost my job because of the epidemic and was in debt for some time. ......
In order to ensure that any unexpected situation occurs, the Life Channel team can intervene in time, and 12 is online 24 hours a year.
Whenever we talk about corporate values, some people will say that corporate values are a false proposition. It is true that enterprises as a system cannot have values, but the builders of enterprises are living people.
As one of the largest Internet companies in China, JD.COM regards caring for others as its core value, which can not only help more people get out of trouble, but also deepen employees' recognition of their own work value and enterprise development!