12345 generally refers to the public service platform built by local people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. Not just the phone 12345.
Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.
The actual situation varies from place to place, depending on local conditions.
The municipal government's convenient telephone number 12345 (now: established on May 15, 2007).
After the establishment of the emergency rescue service system, Beijing has begun to "the same platform, distributed processing; "Unified coordination and classified treatment" is a new management mode of "non-emergency rescue service system". The establishment of the system will solve the problems of various types and overlapping functions of convenience hotlines and provide more convenient and efficient services for citizens.
It is reported that various departments and all walks of life of the Beijing Municipal Government have successively opened convenient telephone services, which not only solved the practical problems of people's "difficulty in making calls" and "difficulty in doing things", but also made the government and all walks of life hear the voices of the people and provided them with the basis for scientific decision-making.
However, the convenience hotline also has some inconveniences, such as the variety of hotlines, which people can't remember; Various hotline functions overlap, affecting work efficiency. Therefore, it is imperative to integrate the convenience telephone resources and establish a more convenient convenience service platform. The work of "non-emergency rescue service system" has attracted the attention of the leaders of the municipal government and is being stepped up.
"Non-emergency rescue service system" is a non-emergency rescue service center which integrates consultation, service, rescue, information collection, analysis, coordination and supervision on the basis of Beijing municipal government 12345 convenience telephone. At the same time, establish non-emergency rescue service sub-centers in all districts and counties, functional departments and public service departments.
It is reported that the non-emergency rescue service center will transfer the telephone matters to the sub-center after handling and analyzing the telephone matters of the citizens. After that, the sub-center promised to accept public criticism and suggestions on departments and industries, as well as other related telephone matters.
The next step is expected to build 12345 into the city's non-emergency rescue service system.
In many cities, 12345 is called the mayor's public telephone. In fact, 12345 did not get a reply from the mayor, but was recorded by the relevant staff and handed over to the relevant units, and then the relevant units gave a feedback to 12345, and then 12345 told the reflector to reply.