Zhao Xi, founder of Customer World, Mr. Zhao Rongqiang, Director of China Post Group 1 185 National Center, Ren Haibo, General Manager of Lenovo Customer Service, and Ms. Li Dandan, Deputy General Manager of 95558 Customer Service Center of CITIC Bank Credit Card Center, visited Du Xiaoman Financial Headquarters and had in-depth exchanges on the current form and future development trend of customer service industry. Yan Fei, the head of the customer service center, and the management team of the customer service center received the visiting expert group.
The expert delegation visited the science and technology exhibition hall, one-stop service hall, gym, Xiaoman library and other representative places full of headquarters. As the commentator of this visit, Yan from the Operation Support Department demonstrated Xiaoman Finance's real strength in science and technology from the implication of financial logo in the lobby, the technical strength of risk management and control in credit technology to the user analysis ability in wealth management. We are constantly practicing the use of technology to provide reliable financial services for more people.
After the visit, Hu Han, the person in charge of customer service center operation, gave a detailed introduction on Xiaoman's financial development, strategic direction of customer service center, competitiveness building and service innovation.
Since 20 17, the customer service center has continuously innovated its functions to promote the iteration of financial products and better realize its commercial value. Through the clear diagnosis and analysis of customer complaints, the product iteration is continuously promoted. Connect with the product team in terms of indicators and processes, and solve customer complaints from the root. By linking other business teams and conducting agile iterative projects, the service can directly generate value.
In order to support the business upgrade, the customer service center actively innovates the talent echelon construction and talent training methods, including the incubation and training of emerging positions such as robot trainers and product experiencers, as well as the screening and training of high-potential talents to meet the needs of new positions, and tries to export these innovative capabilities. Du Xiaoman Customer Service Center uses the cost saved by improving the efficiency of intelligent customer service to invest in innovative project incubation and explore the intelligent path to create customer service value.
When visiting the exchange site, the participating experts highly recognized the service innovation of the customer service center. Du Xiaoman Customer Service Center will also deepen the partnership with authoritative organizations in the industry, give full play to their respective advantages, and strive to promote the strong alliance between AI and traditional customer service.
Founded in 2005, Customer World Organization and CNCCA have gradually developed into the vane of the development of customer center industry in China with their academic and practical spirit. Popularize and popularize the concept of customer service management in all walks of life, improve the operation and management level of customer centers, establish international customer center standards and communication systems, and promote the development of related industries of customer centers in China.
Xiaoman Finance's mission is to "provide reliable financial services for more people with technology". Xiaoman Financial Customer Service Center, as a customer service center in the intelligent era, has gradually gained the attention and recognition of the industry through innovations in technology, management and responsibility. By constantly exporting new technologies, new ideas, new responsibilities and new standards, it has injected vitality into the whole industry and contributed to the development and reform of the traditional customer service field.