Specifically, you can apply online through the following steps:
1. Select the appropriate network arbitration institution. At present, there are many online arbitration platforms in China, such as China Arbitration Online and Alibaba Center. You can choose the right platform according to your own needs.
2. Log on to the selected platform, fill in the application form and submit relevant evidence according to the procedures specified by the platform. When filling out the form, it is necessary to describe in detail the incident, the amount owed, debtor information, etc. At the same time, you need to submit relevant evidence to support your claim.
3. Pay the fee. According to the regulations of the platform, you may have to pay a certain arbitration fee.
4. Waiting for the arbitration institution to accept and arbitrate. Once your application is accepted, the arbitration institution will arrange suitable arbitrators to hear the case. You can check the progress of the case through the platform, submit relevant documents or evidence, and argue with the other party.
If you can't apply for arbitration online, it may be because of platform system failure or your improper operation. We suggest that you try the following methods to solve the problem:
1. Check whether the network connection is normal. Make sure that your network connection is stable and there is nothing unusual.
2. Please try using another browser or device. Sometimes, there may be problems with the compatibility of browsers or devices.
3. Contact the customer service department of the arbitration platform. If you can't solve it, you can try to contact the customer service department of the platform and ask them about the application process or problems encountered.
If the above methods still can't solve the problem, I suggest you consult a professional lawyer or legal advisory body for further help and guidance.