Chongqing 12345 Mayor's Public Telephone was established in 1983, which is one of the earliest cities in China. 1998 opened the mayor's public mailbox, and the social situation and public opinion were further unblocked.
On 20 10, the municipal organizing office approved the establishment of the mayor's public telephone office, which was hung in the government duty room of the municipal government emergency office and set up five artificial seats (12 staff) to answer calls and letters from the masses.
On 20 12, the mayor's public telephone (mailbox) was officially opened to all units, and the telephone and fax methods were upgraded to online processing. The mayor's public telephone adopts the operation mode of "1+X", that is, the mayor's public telephone office coordinates 1 18 units, and adopts standardized modes such as unified acceptance, hierarchical assignment, coordination and linkage, spot check and return visit, and performance evaluation to serve the masses.
Extended data
The working principle of Chongqing mayor's public telephone;
The mayor's public telephone work is guided by Theory of Three Represents Theory, with serving the people wholeheartedly as the fundamental purpose, caring for and serving the masses as the basic concept, insisting on doing practical things for the masses as the starting point and the end result, and taking the satisfaction of the masses as the standard to measure the work.
The mayor's public telephone work adheres to the principle of seeking truth from facts and acting according to the rules. All kinds of problems reflected by the masses, in line with the provisions of the policy, should be dealt with in a timely manner and resolved as soon as possible; Do not meet the policy requirements, to convince and explain the truth. Do everything with results, reply to calls and letters.
The mayor's public telephone work adheres to the principle of graded responsibility and centralized handling. All districts and counties (autonomous counties, cities) people's governments and municipal government departments should seriously handle the problems reflected by the public telephone and the matters assigned by the mayor's public telephone duty room, and reply in time.
Chongqing People's Congress Network-Chongqing Development and Reform Commission's Reply to Proposal No.0832 of the First Session of the Fifth Municipal People's Congress
Notice of Chongqing Municipal People's Government-General Office of Chongqing Municipal People's Government on Printing and Distributing the Mayor's Public Telephone Work System