Introduction: Management is a dynamic creative activity, which effectively integrates the limited resources of the organization to achieve the established goals and responsibilities of the organization. The following is the work content of the comprehensive administrator I brought to you, hoping to help you.
Characteristics of management: management has two attributes, one is natural attribute and the other is social attribute.
Dynamic, scientific, artistic, creative and economical.
The basic contents of management: micro-management, macro-management, process management and technical management.
Micro-management: 1) labor quota task management; 2) Standardized management of working conditions and procedures; 3) Staff technical training management; 4) Cost accounting and commodity management; 5) Labor remuneration and reward and punishment management.
Macro management: target management, internal policy management and working principle management.
Five functions of process management: planning, organization, personnel, command and control.
Basic methods of management: administrative method, economic method and legal method.
The characteristics of administrative methods: authority, compulsion and verticality.
The characteristics of economic methods are: first, inducement, second, encouragement, and third, horizontal.
The characteristics of legal methods are: standardization, compulsion and stability.
The duality of management objectives: first, there must be a specific goal to achieve; Second, if the management activities within the organization are not redundant and ineffective, then its ultimate goal is the duality of the established goals of the organization: utilitarianism and non-utilitarianism.
Uncertainty of management: uncertainty of management object, uncertainty of management operation time and space, uncertainty of management tools and means, uncertainty of management implementation results.
Basic means of management: planning, organization, guidance, coordination and control.
Organization: it has two meanings: one is to arrange all kinds of resources in the organization in an orderly manner according to the proportion and procedural requirements, and the other is to form a group or entity by a group of people according to certain rules in order to achieve certain goals.
Planning: refers to the planning of future actions or activities and the supply and use of future resources.
Command: refers to the leader instructing everyone in the organization to work together to implement the organization's plan and achieve the organization's goals.
Coordination: it refers to the activity of arranging resources according to rules and proportions, and it is also an activity of unifying the results of their respective work behaviors in an orderly manner under the condition of professional division of labor.
Control: refers to constantly tracking and correcting the actions taken according to the set goals, making them move in the direction of the set goals and achieving the expected results or performance.
The basic principles of management: one system, two people, three motivations, four interests and five ethical principles.
System principle: the purpose of one system, the integrity of two systems and the openness of three systems.
Humanistic principle: one person's energy level, two people's motivation and three people's self-management.
Dynamic principle: flexibility in management, information feedback in management and change in management.
Benefit principle: first, the effectiveness of management; Second, the balance of different interests.
Benefit: it is the general term of effect and benefit. The benefit in management is the beneficial effect that a certain management activity can produce and the degree that it can achieve. People are used to dividing benefits into economic benefits, social benefits and environmental benefits, which are indispensable under any circumstances.
Ethical principles: first, ethics is not mandatory; Second, it is unofficial; The third is universality; Fourth, it preaches goodness.
Ethics: refers to all kinds of moral principles for people to get along with each other.
Types of administrative organizations: leading organs, executive organs, dispatched organs, offices and auxiliary organs.
Basic principles of organization: 1. General organizational principles: objective principle, specialization principle, coordination principle, authority principle, responsibility principle, responsibility determination principle, power and responsibility consistency principle, control scope principle, balance principle and continuity principle; 2. Organizational principles of socialist countries: simplification, unification, complementarity of ability and status, consistency of rights and responsibilities, adaptation to society and statutory principles; 3. Principles to be followed in organizational design and reform: the principle of division of responsibilities and the principle of unified command.
Leadership system: Committee system and head system are the two most common leadership systems in management organizations.
The factors that affect management acceptance are: the nature of work, working conditions, means of control and supervision, leadership conditions, the ability and relationship of subordinates, and the roles of staff and secretaries.
Management behavior: 1. Incentive behavior: material encouragement, positive reinforcement, participation in management and job enrichment II. Decision-making behavior: decision-making procedure 1, asking questions, setting goals, analyzing and evaluating the proposed scheme, evaluating the scheme, selecting the optimal decision, and implementing feedback to correct the decision type; Decision-making system, communication behavior, planning and guidance, supervision and control
Decision-making refers to the choice of an action in the management of social activities and human activities, which is a process of understanding the present situation, predicting the future, making judgments and guiding actions.
Communication barriers: words fail to express their meaning, translation errors, transmission omissions, listening but not listening, changing times, ignoring transmission, clear responsibilities and information overload.
Communication requirements: First, the written language of communication must be accurate; Second, the content should be fully detailed; Third, it must be timely; Fourth, not too much; Fifth, colleagues should cooperate with the law; Sixth, we should be inspiring and inspiring; Eighth, there should be no conflict; The advantages of the two-way head system and the Committee system: the head system has centralized power, clear responsibilities, rapid action and high efficiency; The Committee can brainstorm and make more careful decisions; Disadvantages: the headcount system is inevitably poor and easy to monopolize, so it
Administrative organization: a system of administrative organs established according to law, whose basic function is to manage state administrative affairs and is the legal subject exercising state administrative functions. Management scope: A superior can directly and effectively manage an appropriate number of subordinates.
Job enrichment: In modern society, rich jobs are becoming more and more important for motivation. It can avoid the monotony of repetitive work and stimulate people's interest. You can also stimulate people's sense of responsibility by knowing your own achievements. The content is to appropriately increase the difficulty and complexity of the work and let the workers participate in the whole process of the work as much as possible. The system should fully explain the benefits and contributions of the work: it refers to a whole with specific functions composed of several interacting and interdependent elements.
The system itself has collective correlation and non-additivity.
The principles of system analysis are: one integrity principle, two levels principle, three optimization principles and four modeling principles.
The logical process of system analysis: first, determine the analysis target; Second, choose a feasible scheme; Third, choose the calculation standard; Fourth, apply model technology; Fifth, generate input data; Sixth, analyze the operation results and operation mode.
The method of management by objectives emphasizes three aspects: people, work and achievements: first, modern management science centered on people; Second, it is a work-centered modern management science; Thirdly, it is a result-oriented modern management science.
Procedure of management by objectives: 1. Set objective 2, implement objective 3 and evaluate the results.
The application of target management in organ management has the following functions: first, it helps to improve the efficiency of organ management; Secondly, it helps to highlight the work center; Third, it helps to mobilize the enthusiasm and creativity of employees; Fourth, it helps to distinguish responsibilities and strengthen them.
The purpose of control is to maintain the coordinated operation of the organization and solve the problems existing in the organization.
Significance of control: control helps to correct errors and deviations in the management process in time; Second, it helps to make management activities quickly adapt to the complex and changeable environment; Thirdly, it is helpful to realize the target control types set by the organization: first, feedforward control is closely combined with control; Second, the combination of field control and three-step control.
Control principles: first, control should reflect the requirements of the plan; The second is to reflect the type of organizational structure; Third, it should reflect the future development trend of the organization; Fourth, we should pay attention to the potential significance of direct control; Fifth, we should pay attention to the key points of plan implementation.
Specific requirements of control work: First, control and planning are closely combined; Second, establish objective control standards; Third, keep the timeliness and flexibility of control; Fourth, there is a global concept and a future-oriented concept; Fifth, pay attention to economic benefits.
Characteristics of standards: First, the objects of standards have the characteristics of repeated appearance and use; Second, the standard is scientific and democratic; Third, the essential characteristics of standards are unified; Fourth, standards have specific utility; Fifth, standards are in the form of documents.
Levels of standards: China's standards are divided into four levels: national standards, industry standards, local standards and enterprise standards.
Application of standardized methods in office management: unification, generalization and simplification
Total quality management: it is a kind of management that takes quality as the center, aims at improving the quality of products and services, and is based on the participation of all employees. Its connotation includes: first, total quality management is the total management of quality; second, the management of process; third, the management of full participation. The concept of total management: first, quality first, second, customer service, third, mode management, and fourth, everyone benefits.
Elements of quality assurance system: structural elements: organizational structure, responsibilities, procedures and resources. Operational elements: development, design, supply, performance analysis and improvement.
The application of total quality management method in office management: one factor, two information factors, three method factors and four environmental factors.
The environment that affects the quality of management is divided into three levels: first, the social environment, second, the working environment of organs, and third, the micro-office environment.
The basic functions of organs are: first, starting function, second, controlling function, and third, representing function.
Organ management is different from other management features: comprehensiveness, timeliness and technicality.
Principles of organization management: one system principle 1, establish system consciousness 2, strengthen system construction 3, strictly implement various rules and regulations 2, be diligent 1, love and work hard 2, observe discipline, adhere to principle 3, be safe 1, be waterproof and fireproof 2, prevent illegal elements from stealing secrets 3, prevent hostile elements from stealing secrets 4, be open 5, and be efficient. Improve the quality of civil servants. Gradually realize the modernization of government management means and technology. Principle of economy 1. Establish a concept of cost. Comparative analysis of input and output II. Practice economy and reduce waste. Strictly implement rules and regulations, oppose and resolutely punish all kinds of extravagance and waste, and turn public affairs into private affairs. Exceptions. Principle of centralization 1. Put the complicated work of government agencies under the unified leadership of the heads of government agencies. Only in this way can we have authority and ensure the smooth development of all the work of the organs. 2 The relevant rules and regulations should be unified as far as possible, and the repetitive things and work should be simplified in the form of merger, so as to formulate the systems and standards we want to use. Authoritarian or part-time staff should concentrate on some things to improve the efficiency of dealing with related affairs.
The task of organ management: 1. Participate in government affairs 1, and provide information for public leaders to make decisions; 2. Perform monitoring during decision-making, only master the decision-making implementation process, and put forward rectification opinions; 3. Do a good job summary; 2. Handle affairs 1, and assist leaders to arrange daily activities around the central work; 2. Do a good job in the handling and management of documents and files; 3. Manage the working order of the organs according to the instructions of the superiors and the authorization of the leaders. Ensure the smooth development of the daily work of the organs; 4. Do a good job of uploading and distributing; Communicate and coordinate information in time; 3. Do a good job in the service leadership work and the normal operation of the organs; 2. Provide various policy advice and technical services for subordinates and grass-roots units; 3. Solve practical difficulties for the masses.
Functions of agency management: 1. Information hub; 2. Work mobilization; 3. Improve efficiency; 4. Material security; 5. Contact the masses.
Types of organ management in China: branch system and comprehensive system. The separation system refers to the sharing of responsibilities and tasks among different departments. The comprehensive management system refers to the comprehensive management of the daily work of the organ under the leadership of the secretary-general of the organ without sharing responsibilities and tasks among different departments.
Principles for the establishment of institutions and management institutions: 1. Simplification; 2. Efficiency; 3. unification; 4. Objectives and tasks.
A meeting is an organized meeting, deliberation or process of human groups.
Meeting element: 1 Formal element 2 Content element 3 Program element 4 Personnel element
Features of the meeting: 1 organization 2 demonstration 3 quantification 4 timeliness 5 space meeting function: 1 decision-making function 2 promoting democratic rights function 3 communication function 4 coordination function 5 promoting work function.
Conference work: refers to the specific preparation, organization and service work of the conference, which is the general name of all business work of the conference. The main features of conference work are: 1 political, 2 comprehensive, 3 transactional, 4 timely, 5 systematic, 6 subordinate to the basic requirements of conference work: 1 preparation, 2 strict organization, 3-week service, 4 strengthening confidentiality, 5 ensuring safety and 6 properly handling emergencies.
General process of meeting work: preparation before meeting 1 determination of meeting topic 2. determination of meeting name 3. establishment of meeting working organization 4. arrangement of meeting agenda and schedule 5. determination of participants 6. handling meeting approval procedures 7. preparation of meeting documents and materials 8. preparation of meeting certificate 9. issuance of meeting notice 10. arrangement of meeting place 1 provision of logistics services1 2 Arrange special services for the second meeting 1, sign in for the meeting; 2. Guide seats; 4. Arrange meeting minutes; 5. Organize elections; 7. Do a good job in security; 8. Provide living services; 9. Arrange work after the third meeting 1. Close documents and materials; 2. Organize relevant materials; 3. Check the meeting place; 4. Fill in the meeting minutes and file the documents; 5. Arrange participants to leave the meeting; 6. Write meeting minutes; 7. Strengthen information feedback; 8. wrap-up meeting.
Official documents, also known as official documents, refer to documents, materials and materials formed and used by legal organs, social organizations, enterprises and institutions in their official activities according to certain procedures. Official document notarization: 1 signature notarization; Legalization of foundation; Utilitarianism legalization; Features of official documents: 1 official; Authority; Timeliness; Procedural official document function: 1 normative guidance; Communication and contact; Publicity and education; Recording.
Document type: 1 writing direction: upper writing, lower writing and parallel writing; processing time: extremely urgent, urgent and plain writing; content level: top secret, confidential, secret and ordinary. The main types of official documents are: orders, decisions, notices, circulars, motions, reports, requests for instructions, replies, opinions, letters and meeting minutes.
Characteristics of official document writing: 1 constraint on writing motivation, 2 standardization of writing style, 3 certainty of writing recipients, 4 abstract principle of writing thinking, 1 policy principle, 2 pertinence principle, 3 accuracy principle and 4 timeliness principle.
Basic tasks of file processing: 1 file making, 2 file transmission, 3 file processing, 4 file management, 5 file filing, archiving or destruction. Principles of document processing: 1 timeliness, 2 accuracy, 3 unification and 4 security.
Style of writing: 1 step writing 2 leapfrog writing 3 direct writing 4 multilevel writing 5 open writing 6 horizontal writing 7 joint writing 8 counterpart writing 9 authorized writing 10 forwarding writing rules: 1 Party and government systems should be separated. Generally, you have to write step by step. 3 according to the affiliation. 4 According to the terms of reference. 5 Other terms: 1. The master copy should be accurate and appropriate. 2. Joint writing is really necessary, not too many units. 3. It should not be published separately in.
Processing procedures for issued documents: generally including drafting, checking, issuing, printing, proofreading, printing, registration, distribution, transmission, filing, archiving and destruction.
Receipt processing procedures: generally including receipt, unpacking, registration, review, distribution, processing, approval, circulation, undertaking, urging, investigation, settlement, filing and destruction. They are directly formed by state organs, other social organizations and individuals in social activities, and keep various forms of historical records such as words, charts and videos.
Features of archives: 1 Archives are collections of documents accumulated by government agencies, groups or individuals in their own activities. Archives are formed in turn according to units or activities, which is an organic whole. Archives are transformed from documents, which keep the investigated historical documents, that is, all kinds of documents, decisions and meeting minutes made by public departments in the process of handling affairs. 3 files are original memories, not written afterwards, which is more authoritative and objective.
Contents of archival work: The basic contents of archival work of government organs in China include two aspects: on the one hand, the archival business of their own organs, and on the other hand, the management of archival work of subordinate organs, that is, the guidance and supervision of archival work of their own systems and directly affiliated units. Archives work in public departments and institutions mainly includes: 1 archives resource management 2 archives information organization 3 archives measurement management 4 archives standardization management.
Functions and functions of archival work: First of all, archives have long been one of the powerful tools to reflect the will of the ruling class, so the political function of archival work has always been very obvious, sometimes even the only function. Secondly, archival work can be an important resource for public departments and their organs to learn and sum up practical experience, so its other important role is reference. Third, archival work can make use of archival resources to contribute to scientific research. Therefore, archives are an indispensable tool for organ management.
Contents of file keeping: file keeping has two meanings in the file work of public institutions: one is file keeping in a broad sense, sometimes referring to all administrative activities of files; Second, it refers to a series of preservation, protection and maintenance measures taken by archival entities to extend the natural life of archives. Generally speaking, file keeping refers to the second meaning of 1 file warehouse management, scientific warehouse management, daily work, file protection in the process of circulation, general security protection of files in all management links, special measures to protect files, and various special technical treatments to extend the life of files such as copying and repairing. Therefore, the custody of archives is not only an aspect of the whole archives management business, but also a relatively independent link. Requirements for file keeping: First, measures to prevent file damage. Second, the disposal measures of damaged documents are rescue and repair measures. According to its value, it is divided into key points and a group of protected objects, and measures should be taken to protect permanent archives. The preservation of archives should be based on long-term utilization to ensure the convenience of current utilization.
Confidentiality: it means keeping all kinds of secrets and preventing them from being leaked.
The characteristics of secrecy work: political, timeliness, restrictive and extensive.
The task of secrecy work is to strictly keep secrets, guard against acts that endanger the integrity and security of secrets from the inside, and guard against stealing secrets from the outside. The function of secrecy is: 1) to ensure decision-making; (two) to safeguard national security and prevent leaks; 3) supervision and coordination; 4) Ensure the stable development of social economy; 5) Protect science and technology and prevent leaks.
Scope of security work: 1, document and archive security, 2, conference security, 3, news reports and publications security, 4, science and technology security, 5, foreign-related security, 6, telecommunications facilities and communication security, 7, economic information security, 5.
Security of Electronic Computers 9 Transaction Security
Requirements for confidential staff: don't say state secrets that shouldn't be said; Don't ask state secrets you shouldn't ask; Don't read state secrets that you shouldn't read; State secrets that should not be recorded are not recorded; Private contacts do not involve state secrets; Do not deal with or talk about matters that belong to state secrets in public places; Store and process state secret information and its carriers in places and equipment that are no longer without confidentiality guarantee; Not passing or transmitting state secret information and its carriers through ordinary telephones, plain telegrams, ordinary post offices, computer public networks and ordinary faxes; Do not carry confidential documents to visit, travel or visit relatives and friends. In addition, civil servants should stop known theft or disclosure and report to relevant departments.
How to strengthen safety work: First, conduct regular safety education; Second, establish and improve the security system; Third, strengthen the security management of documents; Fourth, strengthen the safety management of meetings; Sixth, strengthen the security management of electronic documents; Seventh, seriously investigate the problem of leaking secrets.
Letters and visits: the abbreviation of people's letters and people's visits is a social and political communication activity in which social members reflect individual or collective wishes to social organization managers through letters and interviews.
The elements of petition work: one petitioner, two petitioners, three forms of petition, four contents of petition and five results of petition.
The characteristics of letters and visits are: mass, political, extensive, objective and progressive.
The functions of letters and visits are: 1) to contact the organs and the people; 2) Supervise and maintain democracy and legal system; 3) Promote the improvement of the working style and social atmosphere of the organs; 4) Feedback the implementation of national principles and policies; 5) Adjust various contradictions and maintain stability and unity.
Petition task: 1 Accepting petitions from the local area, the system and higher authorities; Regularly study the situation and problems of people's letters and visits, and report to the leading organs and relevant departments in a timely manner; Assigning letters and visits to relevant regions, organs and units; 4. Assist the leaders to check the petition work in their own regions and systems, and provide professional guidance; 5. Organize and cooperate with relevant departments and units to jointly handle cases and deal with long-standing letters and visits.
Basic principles of letters and visits: 1 investigation and research, based on facts, is the basis and starting point of letters and visits; Act according to policies and laws, which is a highly policy-oriented work; Third, graded responsibility and centralized handling; 4. Do ideological work well; 5 find a place, there is a case with a result; The core of letters and visits is the main symbol to measure the quality of letters and visits.
Specific principles of letters and visits: 1 For letters and visits with specific requirements, the policy allows and can be implemented. Two pairs of letters and visits with suggestions, opinions and criticisms should be dealt with in a timely manner; three pairs of letters and visits with exposures, accusations and complaints should be warmly welcomed and adopted with an open mind; four letters and visits with reactionary contents should be reported to the relevant supervisory departments in a timely manner, which can be directly transferred to the public security organs for investigation; and five pairs of letters and visits that are unreasonable, malicious and entangled should be reported to the relevant leaders at the same time. Those who seriously hinder the working order of the organs and refuse to change shall strictly control the transfer of six pairs of collective petitions to the public security organs, and select a few representatives to reflect the problems. 7. Petitioners who do not meet the policy care but have practical difficulties should be considerate and ask them to take care of the overall situation. 8. Letters and visits inquired through consultation shall be submitted to the relevant departments or units for reply.
Petition procedure: 1. Receiving letters and visiting 1, unpacking 2. Reading 3. Sign up; Reception of visitors 1 registration of visits 2 reception of conversations 2 division of security 3 handling of letters and visits 4 reply 5 return visit
The ways of letters and visits can be roughly summarized into four aspects: sending, forwarding, handling and checking.
Petition system: 1. Necessary leadership organization system; 2. The main leaders of the organs; 3. Leading the reception day system; 4. Leadership responsibility system and post responsibility system; 5. Mobilization, distribution, supervision and investigation system; 6. Consultation and dialogue system with the masses; 7. Demonstration system; 8. Reporting system; 9. Avoidance system; 10. review, closing and filing system; 1 1. Petition information processing system; 12. supervision and management system for letters and visits; 13. Receiving system.
Requirements for letters and visits: 1 Be able to implement national guidelines, policies, laws and decrees in an exemplary manner; 2. Timely handle all kinds of problems in letters and visits; 3. Have the spirit of serving the people wholeheartedly; 4. Make a comprehensive analysis of the problems raised by letters and visits; 5. Should have a comprehensive working ability and master relevant business knowledge and scientific and cultural knowledge; 6. Have a strong sense of confidentiality, strictly abide by state secrets, and respect and protect people's democratic rights; It should not spread the internal discussion reflected in the letter.