The main functions of the office

Four functions to improve the level of office work, the office should mainly play four functions: staff assistant, comprehensive coordination, supervision and inspection, and service guarantee. These four functions are the core of office work, and also the main symbol to measure the office performance of a unit. How to give full play to these four functions is the central content that must be seriously considered and constantly summarized to do a good job in office work and continuously improve the level of office work under the new situation. Office is the most important auxiliary decision-making body of a unit.

1, "Staff Assistant" asks for height

As the most important auxiliary decision-making body of a unit, the office must base itself on the ever-changing new situation and new problems, use its brains, think of ways and give ideas, and constantly improve its ability of auxiliary decision-making and the height of staff assistants. This requires the office to have a strong sense of politics and responsibility, enhance the initiative, foresight and creativity of the work, and make suggestions and suggestions for the leaders with high policy and theoretical literacy and professional work ability. Only by making more plans can you make a good decision. As an office, we should pay attention to giving full play to the role of "staff assistant" from the following aspects, that is, "participating in the progress" and "participating accurately and highly". First, strengthen research and constantly improve the level and height of auxiliary decision-making. As an agency, we should earnestly grasp the new requirements of regional economic and social development on the basis of earnestly studying, understanding and mastering a series of principles, policies and cutting-edge theoretical knowledge of the party and the state, further strengthen the research on promoting the reform and development of the cause and its leading and basic role in the comprehensive and coordinated development of the economy and society, and provide more forward-looking and creative reasonable suggestions and opinions for leadership decision-making. It is necessary to improve and refine the ideas, ideas and instructions of leaders, and strive to provide detailed and specific plans for leaders' reference and decision-making, so as to improve the adoption rate of staff opinions and suggestions. At the same time, constantly improve the quality of official document drafting. Second, we should plan ahead, enhance initiative and foresight, and strive to consider problems quickly, early and grab half a shot. Never think that "it's not too late to mend", but be prepared in advance. We should not only think what the leaders think, but also think ahead, and think what the leaders didn't expect, from shallow passive thinking to deep active planning. It is necessary to strengthen the consciousness of "staff officer" around the key issues that leaders pay attention to and ensure that leaders have no thoughts; It is necessary to strengthen the consciousness of "assistant" around the difficult problems in the work, so as to ensure that the leaders do not reveal their secrets. Try to be "close" to the leader in the work, think about what the leader thinks, participate in the needs of the leader, and seek the demands of the leader, so as to be aware of all the harm and meet the needs of the leadership work. Third, it is necessary to make new breakthroughs in information feedback, information release, information communication and acquisition, and provide true, detailed and reliable information basis for leadership decision-making. The information fed back by the office must be realistic, without any false elements and stand the test of practice. It is necessary to quickly and accurately convey the relevant documents of the superior departments and the instructions of the superior leaders to the leaders, and selectively report the relevant instructions and reports of the subordinates to the leaders. At the same time, we often go deep into grassroots investigation and study, and truthfully report new situations, new problems and new contradictions to leaders, especially emergencies and letters and visits from the masses. We should report good news without worrying, summarize achievements without exaggerating, reflect problems without narrowing, and provide high-level information with practical value for leadership decision-making.

2. "Comprehensive coordination" seeks the overall situation.

The office is in a pivotal position to communicate with all parties, shouldering the heavy responsibility of ensuring the normal operation of the organs and maintaining smooth communication. Therefore, a very important function of the office is to communicate with the superior, coordinate the internal departments of the organ, ensure the unity of government decrees, and form a joint effort. To give full play to the role of comprehensive coordination, the key is to have a sense of overall situation and command, and comprehensively promote the work of organs through comprehensive coordination. First, coordination should be thorough. The office should grasp the principle, systematicness and artistry of coordination work, communicate all aspects of information, straighten out all aspects of relations, resolve all aspects of contradictions, handle all aspects of problems, and strive to be satisfied with all aspects. When dealing with work involving many aspects and units, we should give full play to the leading role of the office, mobilize the enthusiasm of all government departments, staff and grass-roots campuses, twist everyone into a rope, think of things in one place, and strive to form a good working situation of "mutual help and sincere cooperation" to avoid the phenomenon of "chickens and dogs hearing from each other and not communicating with each other" Second, coordination is strong. As an office, we should not only coordinate our daily work, but also dare to coordinate and be good at coordinating some key and difficult work. We should be the chief dispatcher and supervisor, not delay the things assigned by the leaders, not let the documents being processed pile up here, not let all kinds of mistakes happen here, and not let the image of the organization be affected here. We should try our best to meet and adapt to the needs of leadership work and make time and energy for leaders to grasp major events. The third is to strengthen coordination through system construction. The office should seriously study and formulate the working system of the organs, implement the work responsibilities, strengthen the work responsibilities, and establish a set of scientific and standardized working systems, working procedures and working rules, so that each work has rules to follow and promote the continuous improvement of work efficiency. On this basis, strengthen the planning and overall arrangement of all work, avoid prevarication and collision, and resolutely put an end to delays and mistakes in work.

3, "supervision and inspection" should pay attention to practical results.

"Meeting spirit+non-implementation = zero, arrangement work+non-implementation = zero". Only by paying close attention to implementation, the leadership's decision is a useful decision; Only by paying close attention to implementation can the office fulfill its duties. Therefore, it is necessary for the office to continuously improve the effectiveness of supervision and inspection work, ensure that important decisions made by higher authorities and leaders of this unit get rapid, accurate and practical conclusions, and ensure that all work is successfully completed on time. To do a good job in supervision and inspection, we should strictly abide by the "three principles" and grasp the "three key points". "Three Principles": First, strictly abide by the principle of handling affairs according to law. Comrades in the office must learn, understand and abide by the law, carry out their work in strict accordance with laws and regulations, resolutely resist and correct illegal phenomena in the investigation process, and ensure that the supervised work is carried out within the scope prescribed by laws and regulations. Second, strictly abide by the principle of acting according to policies. We should regard the line, principles and policies of the party and the government as the lifeline of supervision and inspection, and we must never talk about human feelings on policy issues, "go through the back door and discount", and take supervision and inspection as a means of "connecting feelings." The third is to strictly abide by the principle of organizational discipline. In the supervision and inspection work, the office must adhere to democratic centralism, respect the object of supervision and the object of supervision, and cannot pretend to be an "imperial envoy", nor can it do anything that violates organizational discipline under the banner of leadership. "Three key points": First, we should grasp the "key points", that is, departments and people. It is necessary to decompose the work arranged by superiors and the tasks assigned by the leaders of this unit into departments and specific staff members, and comprehensively understand the work completion of various departments and comrades according to the task decomposition, earnestly urge and correct the shortcomings in all links and speed up the work process. Second, we must grasp the "obstruction point", that is, the weak links and outstanding problems that affect the implementation of the work. When grasping the "obstruction point", we should have the spirit of stirring up a hornet's nest, take the word "dare" as the head, dare to check and do, dare to catch things that are not implemented, and chase those who are not implemented, and only when we catch them to the end can we implement them. We should be good at learning to grasp the problems that hinder, delay and mislead the implementation of decision-making in supervision, carry out special supervision or follow-up supervision, find all kinds of problems in the implementation of decision-making in time, carefully analyze the reasons, and take effective measures in a targeted manner to ensure the rapid, accurate and comprehensive implementation of supervision matters. Third, we should grasp the "blank points", that is, grasp the work points that the leaders have not specifically emphasized or explicitly requested. It is necessary to work around the center of the organ, be good at taking the initiative, broaden the scope of supervision, extend the "tentacles" of supervision, and promote the full implementation of the work.

4. "Service guarantee" should emphasize quality.

The quality of office service guarantee is directly related to the normal and efficient operation of organs. Therefore, the office should not only be a "staff assistant", but also be a "waiter and logistics soldier". As the office of the Education Commission, it has its particularity in the service guarantee function. In addition to providing good service for leaders and organs, it is also necessary to provide quality services for grass-roots campuses and the broad masses of the people. First, we should serve the leaders well. The office should not only serve the decision-making of leaders, but also serve the daily work of leaders. For example, the time and place for leaders to attend meetings and activities, and the required documents and materials should be reminded in time to ensure that major events are not leaked and minor events are not leaked. The second is to serve the organs well. Serving the organs is mainly reflected in logistics support. The office should further improve the quality of office logistics support, such as constantly improving the quality of canteen food, timely repairing and replacing office equipment such as computers and printers, doing a good job in office cleaning and hygiene, providing office comrades with cleaner and more beautiful office conditions and higher-quality food conditions, and being good "logistics support staff" for comrades. The third is to serve the grassroots. It is necessary to strengthen assistance to grass-roots units, coordinate the relationship between grass-roots units, and provide more and better policy advice and work guidance for grass-roots units. The fourth is to serve the broad masses of the people. We should treat everyone with 100% enthusiasm, seriously answer the hot issues that the people care about, handle the letters and visits of the people, and strive to safeguard their legitimate rights and interests.