1, always asking about consulting performance,
2. Constantly disclose personal performance,
3. At the weekly meeting, praise the employees with good performance and remind the employees with poor performance.
If you behave well one day, please have a small activity, even if it is a cold drink.
5. When the time is ripe, set up a performance bulletin board in the eye-catching position of the department.
Eight, how about the supervisor, let employees obey the management and cooperate with the work.
1, managers, first of all, should be open-minded and charming and pay attention to employees.
2. Managers can coordinate the relationship between departments and establish a good image of the department.
3. Managers should be able to solve the difficulties in their work for consultants.
4. Paying attention to employees' mentality and emotions can guide employees to maintain good working conditions.
Nine, how to analyze the mentality of patients who consult by telephone or online, and analyze the importance of each other's psychology.
The common mentality of counselors: coveting preferential treatment, seeking medical advice, seeking protection, questioning, escaping, fearing being cheated, etc. Everyone has a deep understanding of the above mentality in consulting work. How to judge each other's mentality? Some people express their meaning clearly, such as how much do you pay for painless abortion? Can you tell me what medicine can cure my illness? In case the treatment fails, how can you compensate me? . . . . . .
When listening for the first time, the counselor must be patient and not cause the patient's inner resentment. The purpose of listening is to analyze the other person's psychology, find the breakthrough of consultation, determine the way of consultation and convince the other person's content. No matter what the other person says, you should listen carefully, which is the basic beginning of the work. In the process of listening, the tone of the other person basically determines what type he belongs to, and the consultant is asking, asking and guiding at this time, and needs to improvise according to the consultant's judgment.
For example, someone asked, "How much does it cost to have an operation in your hospital?" The tone is direct, strong and questioning. This consultant may be an impatient person, so I will choose to listen gently according to the other person's speaking speed, speak slowly or answer the price directly with a smile, or ask about the other person's situation, or explain the difference of operation methods, which varies from person to person according to the time. I will choose the appropriate conversation language and tone, prolong the conversation as much as possible, deepen the dialogue, go deep into the other person's heart and understand her real needs.
Another example is "Can your hospital treat * * * consultation? Is it a lie? " From this analysis, this person should be a suspicious and inquisitive person, and seeking medical treatment in many ways is fruitless. I will choose to avoid talking, ask about age and medical history, explain his failure with professional knowledge, give sympathy as an expert, and try my best to talk to each other. Then, I will sell our experts, instruments and projects and invite each other to the hospital to see experts for examination and consultation.