Operator usually refers to the person who works in the company's call center, mainly to answer customers' calls, solve related business problems, and engage in long-distance traffic, international traffic, directory assistance, wireless paging, information service, PBX, business inquiry on the processor and other telephone stations.
operating duty
(1) Collect and analyze all kinds of information related to marketing, including the product sales and market competition of the enterprise and its industry, as well as the marketing objectives, marketing concepts and business philosophy of the enterprise. In addition, it also includes all the knowledge and information of enterprise products, as well as customers' needs and expectations for product performance and form.
(2) According to the information collected and processed and the sales target to be achieved, make a telephone sales plan.
(3) Aim at the target customers and establish relationships. According to the market survey results, as well as the customer list of potential customers, ordering information, purchase inquiry information, etc. , aim at and predict the number of customers. At the same time, visit customers and determine the target customers.
(4) Make sales plan and customer telephone call plan. Determine which product performance to introduce to customers and which indicators can meet the product characteristics of customers' needs, and make corresponding customer telephone call plans and coordinate the time.
(5) Implement the sales plan. Through the telephone visit of customers, the implementation of various promotion methods, the handling of abnormal events, the collection and collation of information, etc. , is the key link to determine whether the sales task can be completed and the next stage of sales planning.