A, JD.COM self-operated without customer service is how to return a responsibility?
JD。 Self-management of COM refers to the goods directly managed and sold by JD.COM officials, usually managed and after-sales service by JD.COM. COM's self-management team.
Under normal circumstances, self-operated goods in JD.COM should be supported by the customer service team.
If you buy self-operated goods in JD.COM without looking for customer service, the following may happen:
1. Page display problem: Sometimes the customer service information may not be displayed correctly due to the loading or display problem of the webpage. You can try refreshing the page or logging in to your JD.COM account again to see if customer service information can be displayed.
2. Customer service working hours limit: JD.COM customer service team may have specific working hours. If you shop or consult outside working hours, you may not be able to contact customer service temporarily. You can try to contact customer service again during working hours.
3. Customer service channel change: JD.COM may adjust customer service channels or methods in different time periods or regions. You can try to contact customer service in other ways, such as JD.COM App or online customer service and customer service hotline in official website, JD.COM.
Second, if you still can't find customer service in JD.COM. COM's self-operated products have been tried many times, so I suggest you try the following methods:
-Find the ordering page of goods in JD.COM official website or App to see if there are any relevant customer service contact information or after-sales service options. -Find the help center, after-sales service and other related pages in JD.COM official website or App, and find the common problems and solutions about self-operated goods in JD.COM. -Try to contact customer service or get help through JD.COM official social media accounts (such as Weibo and WeChat official accounts). ).-If necessary, you can also try to reflect the problem through the complaint and suggestion channels on JD.COM's official website or App, so that the JD.COM authorities can understand your situation and provide corresponding solutions. Generally speaking, JD. COM's self-operated products should usually be supported by the customer service team. If you encounter problems in the purchase process, I suggest you try to find a suitable channel to get in touch with customer service in JD.COM, so as to get timely help and solutions.