Postal savings 24-hour manual hotline

Postal savings manual customer service telephone number is 95580. China Postal Savings Bank (hereinafter referred to as China Postal Savings Bank), users can interact with the intelligent customer service system in real time within 24 hours, further improving and transforming the intelligent knowledge structure system of the Postal Savings Bank. The developed intelligent customer service system can identify more than 100 different ways for customers to ask similar questions. The self-learning ability of intelligent customer service system further improves the utilization rate of intelligent customer service and the accuracy of interaction, and can provide customers with more personalized and humanized interactive service experience.

Postal savings in China can be traced back to the postal savings business started in 19 19, which has a history of one hundred years. In March 2007, on the basis of reforming the original postal savings management system, Postal Savings Bank of China Limited was formally established. 20 12 1 month, the whole company was restructured into a joint stock limited company. From 20 15 to 12, ten domestic and foreign strategic investors were introduced. 2065438+listed on the Hong Kong Stock Exchange in September 2006. 20 19 to 12 were listed on the Shanghai Stock Exchange, and the three-step reform goal of "share reform-leading battle-listing in A and H" was successfully completed.

China Postal Savings Bank has nearly 40,000 outlets, serving more than 600 million individual customers, giving full play to the unique mode of "self-management+agency" to serve agriculture, rural areas, urban and rural residents and small and medium-sized enterprises. With excellent asset quality and remarkable growth potential, the Bank is a leading large retail bank in China. The Bank insists on serving the real economy, actively implements the national strategy, supports the construction of China's modern economic system, and realizes its own sustainable development.

Adhere to customer-centric, build an online and offline integrated financial service system, and provide our customers with high-quality, convenient and efficient integrated financial services. Adhere to the risk orientation, constantly improve the "all-round, all-round, all-staff" comprehensive risk management system construction, and maintain the excellent level of asset quality. Adhere to the mission of "inclusive urban and rural areas, so that financial services have no distance" and provide inclusive finance services; Follow the trend of residents' wealth growth and consumption upgrading, and develop wealth finance; Support the transformation and upgrading of industrial structure and develop industrial finance; Implement the major deployment of peak carbon dioxide emissions and carbon neutrality, and develop green finance. Empower high-quality development with financial technology and build a digital eco-bank that serves rural revitalization and new urbanization.