Negotiation process
Incoming call (temperature+distance+specialty = recognition, difference and level).
On-site reception (details+sensitivity+professionalism = trust and personalization).
Sign a contract (specifications, obligations, confidence).
Documentation (clear, accurate and timely).
Document submission (complete, clear and accurate).
Late cooperation (active, positive).
Extended information 1, courtesy greetings, not directly denying parents' views, vague answers, changing the direction of words to specific understanding and then answering specifically.
2. Understand the needs of parents, make appropriate analysis (all factors that indirectly affect students' grades), and guide them (identify the needs) in combination with the characteristics of personalized counseling in Xueda University.
3. Establish initial recognition and trust after understanding communication. Parents are forced to see a counselor to help them solve their doubts, which can leave a deep impression on each other. As long as they need it, the first thing they think of is you.
4. Clever access to each other's information in the communication process: mainly parents' needs and contact information, followed by parents' and students' names, students' schools, grades, information sources and approximate residences.
5. Give parents a sense of urgency, make an appointment for a specific door-to-door time, leave a message to visit parents at a specific time, and implement the door-to-door time.
6. Make a return visit at an appointed time and arrange a consultation time.
7. When making an appointment, please bring the students' test papers and textbooks.
8. If you can't confirm the door-to-door visit, follow up.