If the contacted person is a passenger, the phone can be answered or not. Generally speaking, calling 95066 to ask passengers about drivers and platform services is a very common return call. If the contacted person is a Didi driver, please don't hang up when you receive this call. It is generally important for customer service to make a phone call.
Development course of Didi Chuxing
20 12 12 February 2nd, version 1.2, the reservation function is enabled, and taxis can be reserved immediately for tomorrow or even the day after tomorrow. Increase the fare increase function and provide fare increase methods to improve the success rate of taxi calls during peak hours or when it is difficult to take a taxi; Save the registration and login process, making it more convenient to use the car.
On 20 15, Didi Chuxing unified the online customer service background of APP, WeChat official account, QQ and web version to ImCC system, helping Didi Chuxing to complete cross-channel and cross-platform online customer service management.