Call center is an operating place that can automatically and flexibly handle a large number of different incoming and outgoing telephone services and services by making full use of ivr (Interactive Voice 800 Call Center Flow Chart Response System), acd (Automatic Call Distribution System) and other modern communication and computer technologies.
AOFAX call center is a leader in the industry, which mainly has the following functions: IVR voice navigation. IVR provides services 24 hours a day, 7 days a week. Provide IVR voice navigation and manual seating service when customers call during normal working hours; IVR will provide automatic voice response service during breaks. REC telephone recording function.
Call center, also known as "customer service center", is a service organization composed of some service personnel, which realizes telephone consultation between customers and enterprises through internet technology and handles a large number of calls.
A call center is an entity that receives and sends calls for customer service, marketing, technical support and other specific business activities according to customer needs. Simply put, it is an entity that combines computer and telecommunications technologies to provide customers with various services.
In the current enterprise application, call center is gradually regarded as a telemarketing center. Generally used in the company's customer service department or marketing department. It is a system consisting of software and hardware. The hardware part is mainly responsible for incoming or outgoing calls, and the software part is mainly responsible for customer asset management, incoming call processing and outgoing call processing.