Summary of the work of bank teller 1 came to the counter in March and benefited a lot. The comprehensive teller emphasizes the comprehensive ability of a teller, so he is skilled in business and can't make mistakes. However, it should also cover everything in marketing and service. It's a great honor to come to this challenging outlet, so that my business knowledge and marketing ability can be continuously improved. I started to go to the counter in March. Although it is just contact, there is no difference between novice and veteran when I take up my post. There are only standardized and non-standardized points. Right and wrong are simple. The first rectification, the first cancellation ... told me that the accounting was rigorous and could not be lost. I became familiar with basic deposit and withdrawal business knowledge in March, managed a large amount of cash in May, and began to contact complex business. 10 handled foreign currency business ... The business volume and types are increasing, and the risks are getting bigger and bigger, but I failed to control the risks well, which requires a profound review. The learning of business knowledge is not overnight, but long-term accumulation and learning.
In this year's work, I have the following three profound experiences: First, service: any work emphasizes a kind of service, treating people honestly and smiling from the heart is the real service. I'm glad to be here. Everyone is United, friendly and helpful. Everyone smiles every day and treats colleagues around them with smiles! It is very important not to bring emotions to work. Second, business knowledge. The global economy is changing rapidly, and so are the business standards of banks. Pay attention to reform and update every day, not only to consolidate previous knowledge, but also to adapt to changes and keep up with the development of banking business. In order to put every kind of knowledge into practice, we should not rely on our own imagination or hearsay. We should emphasize that there is a foundation for everything and we should be careful in handling things. The third is marketing. With the listing, it is necessary to keep up with the transformation of the industry and the changes in the development direction of banks. It is not enough to do a good job in service and business. We should vigorously market and serve the bank! This requires learning marketing skills and product learning. At the same time, we should give consideration to both business and service. Regardless of business norms and efficiency, blind marketing is not desirable. Therefore, comprehensive tellers should learn the harmonious combination of service, business and marketing. You can't lose sight of one thing and lose sight of another. In order to do this job well, you must be proficient in it.
After a year's work, I know my own shortcomings. If you spend one more minute studying, you will miss a business and double your efficiency; One more heart, one more customer belonging to our network. Diligence and hard work, not only in the heart, but in action; Put it on your knees, put it on your mouth, and do things with your head, not your hands. In the next year, I will seriously study relevant financial laws and regulations, learn business rules and knowledge, improve my professional quality, strengthen the education of honesty and self-discipline, be loyal to my duties and act according to law. At the same time, learn the spirit of relevant documents from superiors. Join the tide of network tasks and do your bit for the network. Stand firm in the competition. Down-to-earth, our eyes should not be confined to the small circle around us, but should focus on the overall situation and future development. I will also learn from other teller comrades, learn from each other's strong points, exchange good work and experience with each other and make progress together. Get better working results.
The calendar was torn off page by page, leaving only the last few pages, and the year passed quietly without knowing it. In this year, although I have no brilliant achievements and earth-shattering career, I have always maintained a good working condition. I strictly demand myself to be a qualified bank employee, base myself on my own work, study my business skills, and let myself contribute silently in ordinary posts, so that my career radiates a ray of light and heat. Every sincere service, I have drawn a pleasure, a persistence and a harvest, which I outlined with this ordinary touch.
Summary of the work of bank front desk teller 2 Five years ago, I became an ordinary employee of * * Bank with a beautiful yearning for my future life and infinite yearning for bank work. From that day on, in the ordinary work ushered in day after day and year after year, I not only have a passion for work, but also have a heart for perfection, and have made unremitting and tenacious efforts to improve my professional skills and service level. Treat every business with a pragmatic and meticulous attitude, receive every customer with a natural and open-minded, kind and tolerant attitude, and contribute to the development of Huaxia Bank with a United, mutual, peaceful and humble attitude, from which we can realize the charm of service, the true connotation of "customer-centered" and the warmth and strength of the collective, and win unanimous praise from leading colleagues and customers. I am glad that I can have such a good working environment and working conditions, and at the same time I have set myself a high-standard and strict working goal: be strict with myself, constantly strive to improve my professional skills, constantly expand my business knowledge, provide services to every customer kindly and quickly, and become a generalist with solid basic skills, comprehensive business knowledge and calm service standards. The practice in recent years has also made me really understand the real connection and connotation of service. I know that only by diligently practicing skills and studying business knowledge can we master the skills and laws of service, improve the ability to analyze and deal with problems, and constantly improve the quality and level of service, and realize the service concept of "accuracy, efficiency and quickness", enhance customer satisfaction and loyalty, win customers' trust and win more and better victories in the fierce market competition.
Smile is the introduction of civilized and high-quality service. Smile is a sign of self-confidence, a silent language and a friendly message. She is the most abundant, infectious and conquering expression in people's communication. The counter is the window of the bank, and the mental outlook of the counter staff represents the management level and image of the bank, while the smile is the window of the staff's mind and an effective display form of professional manners. Only with a heartfelt smile can we communicate with customers in the most sincere and effective way. Compared with young and beautiful colleagues, I have no innate advantages, but I believe that "each other is born from the heart." Only a heartfelt smile is the most attractive, and I can pass on a sincere heart to customers. With my sincere smile from the heart, I can warm the hearts of customers and win their trust. I know that customers are valuable resources of banks, and only customers can exist. Service is the foundation of bank operation, the source of bank benefits, and the soul and life of the bank. Therefore, no matter how stressful and tired you are at work, or how busy your family is late at night, you can't put on an unhappy look, because this will make customers feel that he is an unwelcome person, which will cause customers' doubts and dissatisfaction and will inevitably shut many customers out. .
After more than two months' internship in China Bank, objectively speaking, I have a perceptual knowledge of what I have learned in school, which makes me fully understand the relationship between theory and practice, and gradually adapt to the change from student status to professional role. The main contents of my internship are system learning, savings business and basic integrated teller operation.
First of all, what impressed me most about this internship was the change of my concept. In my mind, the job of bank staff was so easy. Every day, they just quietly knock on the keyboard in front of the computer and count the money. I completely ignored that every job has invisible work content. Since I entered the internship in the sales department, I feel that the gap between fact and reality is really too far. Due to environmental factors, business departments break more banknotes every day. "Broken money" is a combination word that I have heard a lot since I entered the internship. Sticking money, whether trapped in broken banknotes or trapped in banknotes, is a technical job, especially a small amount of broken banknotes, which is even more annoying and laborious. Moreover, if you are busy, you should use your time to sort out broken money or bind money.
It has been three months, and I still remember the situation when I first arrived at the internship unit, especially the emphasis on the banking system by my predecessors and leaders. The so-called system is the code of conduct of bank staff and an inviolable rule. No violation does not guarantee no mistakes, but violation of the system will bury hidden dangers of mistakes. XX days after my internship in the sales department, the director gave me a book about the credit cooperative system, warning and emphasizing the importance of the system from all aspects. However, in the following internship process, after slowly understanding and learning, the institutional norms of banking work gradually penetrated into life and work. "Checking the library three times a day" is a must for all the staff, and it is also a time when I am nervous. Although this task is going on every day, I am always worried about whether there will be any mistakes, although there have been no mistakes so far. The bank's work does not need to be sold in the market, and even a dime is a big event (except for special ones), indicating that there are mistakes in the operation process and it is a denial of the degree of work completion.
Summary of the work of bank front desk teller 4 Looking back on 20xx, we focused on the following aspects:
Concentrate on collecting interest. Interest income is the key factor affecting the bank's operating performance, and collecting interest is also an arduous task for the bank and a tough battle. In order to ensure the completion of this arduous task as scheduled, we have taken the following three measures. First, the task is implemented and rewards and punishments are honored. According to the normal, overdue and sluggish loan occupation pattern of each branch, after deducting objective factors such as enterprise restructuring, the interest collection plan issued by the superior bank is truthfully decomposed, monitored by ten days and assessed monthly. All localities have implemented the task to loan officers and enterprises, and formulated corresponding reward and punishment measures to increase the intensity of rewards and punishments. From the president to the director of the department, we have been continuing to carry out the task of protecting the house and protecting the extended family. The president and vice president take out 30% of the total personal salary every month and link it with the bank's interest-collecting task, and the directors of various departments and offices and staff of various organs take out 400 yuan from various subsidies every month, of which 40% is linked with the insurance company's interest-collecting task and 60% is linked with the bank's main business tasks. The third is to strengthen the management of payment withdrawal and prevent the external circulation of funds. This is an important basic management work. If you do it well, you can kill two birds with one stone, which can not only increase interest income, but also increase corporate deposits. Therefore, the accounting, cashier and credit departments cooperate closely, and each has its own responsibilities: accounting and cashier personnel guard the accounts of enterprises and strengthen cash management; Credit personnel master the capital flow and payment direction of the enterprises under their jurisdiction, do a good job of inspection and supervision, and promote the payment. The Credit Management Department, the Special Loan Department and the Business Development Department work together, and often go deep into the enterprise to check the cash on hand, do a good job of investigation, grasp the multi-head account opening situation of the enterprise, and better prevent the loss of interest sources.
Second, do a good job in standardized management to reduce and resolve credit risks.
Focus on the following links:
(1) Re-adjust the post of separating loan review, set up credit review posts, legal review posts and credit review posts, rationally divide the work, clarify responsibilities, handle credit business according to law, and ensure the normalization, legalization and proceduralization of credit management.
(two) is to strictly implement the loan first responsibility method, completely solve the old problems of separation of powers and responsibilities, unclear responsibilities, unclear rewards and punishments, and implement the responsibility for loan losses. Third, strict management of acceptance bills. Acceptance bills are strictly managed as new loans, and procedures are performed in accordance with the conditions of 10 stipulated by the superior bank to ensure that no advances are made.
(3) do a good job of sorting out and revitalizing. On March 12, the Head Office and provincial banks held a video conference on credit asset sorting. President He Linxiang of the Head Office and President Zhang of the Provincial Bank made detailed arrangements for the significance, steps, methods and policies of the clean-up work. This is a phased central work and a major reform of the bank credit management system. Time is tight and the task is heavy. According to the unified requirements of the superior bank, the Bank set up a leading group for sorting work, with the president personally as the leader and the vice president as the director of the sorting office, responsible for sorting work. Through this combing work, the bank's credit management level will be promoted to a new level. We have done a good job in revitalizing non-performing loans. This year's revitalization task is younger than in the past, with a drop of only 3 percentage points. However, the difficulty is not light, and it is necessary to actually recover it. Therefore, all localities have implemented less than 1 percentage point, and it is required to ensure that it is completed without moisture.
(4) Optimize credit structure and improve credit services. We have broken the boundary between industry and ownership, focused on the crucial double-excellent customers, and realized the efficient use of credit funds. Focus on the following aspects: First, evaluate the credit rating, accurately evaluate the existing customers, and sort them out. We conducted a comprehensive survey of 570 enterprises that have opened accounts and carried out credit rating work.
Summary of bank front desk teller's work 5 Dear leaders:
Hello!
My name is xxx, and my current position is the front desk teller of xx Branch of xx Bank. In xx month of xx, I entered the xx branch of xx Bank, full of the pursuit of financial career and yearning for mysterious xx, where I released the energy of youth and ignited my career dream! In xx month, xx year, I was assigned to work in the newly established xx branch upon the decision of the branch. Since then, I have assumed the responsibility of contributing to the development of xx branch, which is also a new starting point of my life! Time flies, I have worked in xx Bank for half a year, and I have been in xx Branch for almost a month. My life has also undergone great changes. I bid farewell to my school days, and my work, study and thoughts have gradually matured. Now I will make the following report on the work of bank tellers in the past six months.
First, quickly change roles and enter the workplace.
After half a year's regular work and study, I have changed my former role as a student, abided by relevant national laws and regulations, acted in accordance with the employee behavior manual and business standard procedures, and my thoughts and behaviors have changed greatly, becoming a formal banking professional.
Second, correct thinking and attitude, and always maintain a positive working state.
First of all, as a new employee, I have shortcomings in all aspects. I know I must ask for advice with an open mind. Over the past six months, I have been constantly strengthening the study of business knowledge and skills. Secondly, we should have a strong sense of professionalism and responsibility, work hard and actively; Finally, adhere to high standards and strict demands on yourself, and follow operating rules and guidelines.
Third, enhance safety awareness and put an end to potential safety hazards in time.
At the staff symposium and staff meeting before the opening of xx Branch, President xx and other bank leaders stressed that under the special environment of xx, we should promote leap-forward development on the premise of ensuring operational safety. I also know that banking is an industry that trades money and risks. To develop their business, safety is the foundation, and both business and safety should be taken into account. While grasping the business, always keep safety first. Check the safety in time before and after work. In the process of handling business, strictly follow the rules and regulations and operating procedures to ensure the safety of cash, accounts, certificates and empty goods in time.
Fourth, there are still shortcomings and problems.
After half a year's work and study, I found myself with some shortcomings and problems. First, the theoretical knowledge and business skills of banks are insufficient, and many theoretical knowledge is still vague; Second, there is not enough study, the times are changing, the environment is changing, the work of banks is changing all the time, and there is still a lack of sense of urgency and consciousness in learning in the face of severe challenges; Third, I am not patient and meticulous in my work, and occasionally I make some mistakes.
Five, study hard, keep forging ahead, and comprehensively improve their own quality.
As the front desk staff of the bank, they should take the customer as the center, further learn new theoretical knowledge and improve their business skills, comprehensively improve their comprehensive business knowledge, strengthen their risk awareness, and operate in strict accordance with the operating procedures. At the same time, overcome the impatience when I was young, be down-to-earth, be proactive, not afraid of many things, not afraid of small things, and improve myself in bit by bit practice. Finally, to work in xx, we need to constantly strengthen the study of political theory and improve our political literacy.
Youth is the most precious time in life, because you are full of ambition and energy, because you dare to fight and rush, because you have too many dreams and hopes! But I think the preciousness of youth includes unremitting pursuit and team integration, lofty moral cultivation, strong will, patience and courage to contribute to the ordinary! Today, I dedicate my youth to the ordinary xx branch, which is in the youth period. I am moving forward step by step, and my youth will be deeply imprinted on her rings. As a growing young man, only by organically combining personal ideals with the development of xx Branch can we give full play to our enthusiasm, initiative and creativity and realize personal value in the vigorous development of xx Branch!
I am here to convey
Salute!
Speaker: xxx
20xx year x month x day
Summary of the work of the bank's front desk teller 6 In September of 20xx, I joined the bank and came to the big family of Wujiaochang Sub-branch. Although it is only a short three months, I have gradually changed my perspective and repositioned myself. I am trying to be a pedestrian through continuous efforts. Now let's sum up our work in the past three months:
After entering Wujiaochang Sub-branch, I was assigned to work in a cash position. Although I have been exposed to the cashier counter and have a certain working foundation, when I face a new environment, I find that my original business knowledge is not competent enough and my skills are relatively weak compared with other colleagues. Being unfamiliar with the new business system, I often encounter difficulties in handling business and occasionally make various mistakes. Every time something goes wrong, it will bring trouble to the leading colleagues in the network. Through a period of work, I deeply feel that Shanghai Bank has strict rules and regulations, which are stricter than the original unit in internal control management, service skills and skill assessment. However, I still face my new job and new position with my previous work attitude, especially when I am tired from work, my mind will relax, my mood will be anxious, my work is not mature enough, and I lack communication with my leading colleagues. Sometimes it will bring emotions to work and affect the quality of daily work.
In these three months, fortunately, I have a group of mentors and friends around me. Whenever I encounter difficulties and problems, I can always ask for advice humbly and get timely help. At the same time, I don't forget to recharge my batteries in my spare time, study new business knowledge seriously, and pay special attention to relevant business knowledge. Through my own efforts, I have achieved good results in the examination of insurance qualification certificate.
Time flies. I have worked in xx Bank for two years in a blink of an eye. I still remember when I just graduated, I walked into xx Bank with full enthusiasm and perfect vision. I have been working at the front desk since I joined the bank. With the help of leaders and colleagues, I always strictly demand myself to study hard, improve my professional skills, and become more and more confident to provide satisfactory services to customers, and gradually grow into the business backbone of the new branch. In the past two years, in the big family of xx Bank, I have moved from ignorance to maturity, walking on the road of xx that I have chosen, being diligent and self-disciplined, loving my post and being dedicated, and my pace will be more firm and full of confidence.
First, study hard, practice hard, love their jobs and be dedicated.
Entering xx Bank, I was assigned to the post of savings cashier. It is often said that "savings cashier is a tedious and boring post, and there are endless things to do." I was scared when I first came into contact, but my indomitable character decided that I would not give up. I will work in this position for two years.
At that time, it can be said that it started from scratch, and the business was unfamiliar and the technology was weak. It was often difficult to handle business. A strong sense of frustration makes me silently "compete" with myself, and I must do my best. Study new business and new knowledge seriously on weekdays, and consult leaders and colleagues modestly when you encounter something you don't understand. Many things happen. After long-term hard practice, my overall skills have been greatly improved.
In the daily front-line service, I have always been full of work enthusiasm and good work attitude. Xx bank is a young bank, and every customer is managed by employees. This not only requires us to have skilled business skills, but also requires us to bring fast and high-quality services to each customer according to their different psychology and needs. In my daily work, I push myself with the service concept of "building a brand bit by bit". My post is a small window, a link between banks and customers. My words and deeds represent the image of xx Bank. After continuous hard study and constant tempering in the actual work for different customers, I have mastered the relevant business and rules and regulations at this moment and gradually grew into a business veteran. At this time, I gradually realized that savings and bookkeeping are possessed.
Second, unity, cooperation and progress.
What the banking industry needs is the unity and cooperation of the masses, and one's strength is always limited. As an employee of xx Bank, I am not only satisfied with doing my job well, but also pay more attention to the role of inheritance, help and guidance. I actively, enthusiastically and patiently help new colleagues adapt to the new environment, new positions and new jobs, so that they can get familiar with related businesses faster and master business skills better. Only when the overall quality is improved can the accounting level of the branch be improved. Let's work together and work happily in this warm big family in the new district.
Third, the business is comprehensive and positive.
In the increasingly fierce market competition, we must constantly improve ourselves while having a warm service attitude and skilled business potential, so as to better bring efficient and efficient services to our customers. All kinds of training and skill assessment organized by the branch company have brought a strong guarantee for me to improve my business skills as soon as possible. I always attend all kinds of training attentively, insist on listening carefully, and strive to improve my professional theoretical level by combining the rules and regulations and laws and regulations I usually study.
In the two years since I entered xx Bank, the bustling city of xx has become no stranger. Whenever I come back late from the bank, I don't feel so lonely all the way with the warmth in the bank. There, I pursued my ideal wholeheartedly. I study every bit of knowledge with my heart, understand every job with my heart, and treat my work with sincerity and enthusiasm. In the big family of xx Bank, my achievements this day are closely related to the masses. I am very happy to work in such a United and cooperative group. It is this kind of people who give me the opportunity to learn and improve, and I cherish this opportunity. In the future work, I will win and retain customers with more thoughtful and enthusiastic service, and firmly establish the concept that "service is the foundation of the company and innovation is the road to development". Driven by the spirit of "dedication, love of posts, pragmatism and dedication", we will continue to forge ahead and strive to grow together with xx Bank to create a more perfect tomorrow.
In xxxx, with the yearning and pursuit of financial career, I entered xxxx Sub-branch, where I will release the energy of youth and ignite my career dream. Time flies, it has been a year since I came to xx Branch. In this short year, great changes have taken place in my life, and I have gradually matured in my work, study and thought.
In xx branch, I work as the most common cashier. Some people may say that ordinary tellers are not professional. No, they can do brilliant work on the counter. Excellence begins with the ordinary, and perfection comes from the earnest. I love this job and regard it as the starting point of my career. As an employee of the Agricultural Bank of China, personality is a frontline employee, and I deeply feel the heavy responsibility. Counter service is a "courtesy window" to show the good service of ABC system, so I win the trust of customers with full enthusiasm, dedicated service, sincere service and dedicated work attitude every day.
Yes, among the employees of ABC, tellers are the group that directly deals with customers, and the counter is the window to show the image of ABC. Tellers' daily work may be busy and monotonous. But when dealing with all kinds of customers, tellers should be skilled in operation and enthusiastic in service, so that customers can truly feel the sincerity of ABC people and the warmth of doing business in ABC day after day. This kind of work is extraordinary, and I am proud of my post! To this end, I ask myself to do: first, master excellent business skills and never relax business learning; Second, maintain good professional ethics and abide by national laws and regulations; Third, cultivate harmonious interpersonal relationships and get along well with colleagues; Fourth, know yourself and yourself, win without arrogance, and lose with grace.
Since I joined the work, I have stuck to my post, worked hard, learned business knowledge and asked my experienced colleagues for advice. Only in this way can I really do a good job that can stand the test of time. Little things make me deeply realize that as a frontline employee, he is destined to be ordinary, because he can't block the gun like a frontline soldier, blow up the bunker with full blood, and leave the world a hero's reputation. He can't even sow summer harvest in winter and harvest in summer like a farmer. Some just repeat those boring operations and complicated affairs year after year, such as deposit, withdrawal, entry, collection, distribution, marketing, maintenance and welcoming. In this ordinary post, let me deeply realize that greatness lies in the ordinary, ordinary we can contribute, our enthusiasm, our sincerity and our youth. Ordinary people can also create a beautiful sky. Without foundation, there is no tall building, and without ordinary, there is no greatness! The value of life can only be sublimated and perfected through ordinary dedication.
In the process of serving customers, I always adhere to the principle of "thinking what customers think, meeting their needs and eliminating their worries", and provide customers with all-round, thoughtful, convenient and efficient services, so as to achieve standardized operation, standardized service, polite language and decent manners, leave a good impression on customers and win their trust. When actually handling business, under the premise of ensuring compliance with the rules and regulations of the bank, we should master the marketing methods flexibly, bring necessary convenience to customers, and provide personalized and fast services flexibly and moderately.
Perfection comes from seriousness. On the basis of doing a good job in counter quality service, we will try our best to bring more thoughtful service to customers. Because, there are no picky customers, only imperfect services. In my daily work, I study new knowledge and new business diligently, integrate theory with practice, and master various service skills. I start with small things, and try my best to be fast, accurate and efficient in handling business, so that customers can wait less, run less and ask less, and bring timely, punctual, timed and ready service to customers.
Youth is the most precious time in life, because you are full of ambition and energy, because you dare to do things, because you have too many dreams and expectations, so you are full of energy! But in my opinion, the preciousness of youth still includes unremitting pursuit and team integration, lofty moral cultivation, strong will, and more importantly, it is necessary to stand up to the ordinary, stand on the ordinary, be indifferent to fame and fortune, and be brave in dedication!
On this day, we dedicated our fiery youth to the ordinary post of Agricultural Bank of China. It was in this alternation of youth that Agricultural Bank of China developed step by step. On her clear annual rings, our youth will also be deeply printed. Franklin famously said, "Push your career, don't let it push you". On this day, I come to publicize my career, which stems from my pursuit of life value and my enthusiasm for financial career. Because I understand that as a growing youth, only by organically combining personal ideals with the development of agricultural finance can I give full play to my work intention, initiative and creativity and realize my life value in the process of creating a perfect tomorrow for the Agricultural Bank.