What is the concept of customer service?

Customer service refers to the person who serves customers. Usually it's a telephone, a hotline operator. Customer service, in short, you can call to find out what you want to know. Customer service is called customer service in the process of answering questions.

Extended data:

Customer churn:

1. The cost of customer churn is not only the loss of actual turnover. Its potential fluctuation effect means greater losses.

2. Customer churn stems from three problems: value, system and personnel. The following is the analysis and prevention of the reasons for customer churn:

Customer churn has become an embarrassing situation faced by many enterprises. Most of them also know that losing an old customer will bring huge losses, and enterprises need to develop at least ten new customers to make up for it. However, when asked about the reasons for the loss of corporate customers, many business owners will look puzzled. When it comes to how to prevent customer churn, they are speechless.

Failure to effectively meet customer needs is often the most critical factor leading to the loss of corporate customers, which is generally manifested in the following aspects:

The quality of enterprise products is unstable and the interests of customers are damaged. For the call center, if the customer can't get in the phone, or gets in, the line is always disconnected and busy, and the information officer's service is not thoughtful. , all belong to product quality problems. For these reasons, customers will turn to other similar service providers.

Baidu encyclopedia-customer service