The work of the conductor is summed up as "stop the newspaper in time, have a loud voice, have a sense of security and be considerate in service". When it comes to how to do a good job as a conductor, Lao Cui always adds these words, at most, "For passengers, just like relatives, his parents also think that others can take care of them by bus."
In the eyes of colleagues, Xiao Cui is an ordinary conductor. He is not good at words, but optimistic and cheerful. He has never quarreled with any passengers or colleagues, and his face is red. In the words of Li Shuying, the driver with him, it means "never bother".
This mentality is also reflected in the work. People are always a little unhappy when they see traffic jams. Lao Cui is also cheerful when he encounters traffic jams. He often says, "If you can't eat, you can eat later. It's okay. " "Don't bother yourself, be kind, be polite and be patient, and everything will be solved."
The secret of 42 years' complaint-free summarized by his colleagues is to strive to achieve "ten points": clear station reporting, warm and thoughtful service, patience in answering questions, proper handling of problems, courtesy in speaking and doing things, taking the initiative to sell tickets, gentle ticket checking, clean carriages and working hard for passengers.
It is this service and mentality that makes him friends with many old passengers along the way. An old couple who live near the Workers' Gymnasium go to Beihai for morning exercises in his car after 5: 00 every morning. Xiao Cui has been taking good care of her parents for decades. On the last day of driving, Xiao Cui met two old people and told them that they would retire tomorrow and could no longer serve you. The two old people took his hand and said, "It's not easy to sell tickets all your life. We won't go to morning exercise today, we will sit with you. " In this way, the two old people accompanied Xiao Cui around the car. Lao Cui had many opportunities to be a driver and transferred to logistics, but he refused. "When the conductor has a half-day break and can take care of his family, I am quite satisfied."
Summary of Conductor's Work II During my work in XX Scenic Area this year, as a member of the conductor, I actively completed various tasks and indicators, served with a smile, took the initiative to treat guests warmly, and also loved my work very much. The following is a general summary of this year's work.
Work according to the instructions of the ticket office foreman every day; Carry out handover in strict accordance with the handover system, and make good preparations before handover; Accurately predict the number of tourists on that day, and prepare tickets and loose banknotes; Operate computer ticketing and cashier equipment according to the prescribed procedures; Speak politely and be warm and friendly to all kinds of related inquiries from tourists in ticket sales; Attend the morning meeting every day, understand the customer's situation that day, and make good preparations for the relevant ticketing.
First, strictly implement the freight rate policy, bill management and income declaration system, and be responsible for the collection, registration, sale and custody of bills. Abide by the discipline of ticket sales and prohibit irrelevant personnel from entering the ticket office.
Second, according to the characteristics of different passengers, use a variety of ways to complete the ticket sales task on time with good quality and quantity.
Three, pay attention to observe the passenger flow dynamics, when the passenger flow changes, timely provide information to the relevant personnel, in order to increase (decrease) the class.
Four, master the performance and operation technology of ticketing tools and equipment, take good care of equipment, utensils, regular warranty, keep the ticket office, equipment, workbench and tools clean and hygienic.
Five, in case of emergency, can respond and solve in time.
In addition, there are some shortcomings in the work, which need to be improved. For example, if you don't know enough about scenic spots and other professional knowledge, you need to strengthen your own study in order to better serve tourists. In the new year, I will work harder and become a qualified XX person.