12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service.
1 10, 1 19, 120 and other emergency service lines are used in principle to deal with matters involving the safety of people's lives and property. However, if the masses dial "12345", the staff will also provide the petitioners with transfer assistance or inform the relevant units at the first time.
These matters are not accepted: for some matters that should be resolved through litigation, arbitration, discipline inspection and supervision, and those that have entered the petition channel; Or involving state secrets, business secrets, personal privacy, malicious insult, slander, harassment, or matters that are not specific and cannot be handled due to lack of legal and policy basis, "12345" will not be accepted.
Matters needing attention when calling 12345
1. Confirm the questions you need to consult: Before calling 12345, you'd better be clear about the questions you need to consult or solve. This can improve the call efficiency and get more accurate help and guidance.
2. Note that the service time for dialing 12345 is usually 24 hours, but some regions may have different service time regulations. It is best to confirm the specific service hours of the local service hotline before dialing, so as to avoid wasting time and telephone charges.
3. Prepare relevant materials: prepare relevant identification, account information, order number and other necessary materials according to the question to be consulted, so as to get help and solve the problem faster.
4. Be polite and patient: When calling 12345, be polite and wait patiently for an answer. You may encounter queuing or waiting for a long time, but keep calm and patient, and don't be too anxious or rude.