Sichuan Airlines Co., Ltd., formerly known as Sichuan Airlines, was established on September 1986 and officially set sail on July 14, 1988. ? Sichuan Airlines Group Co., Ltd. was established on August 29, 2002, and Sichuan Airlines Group Co., Ltd. holds 40% of the shares of Sichuan Airlines Co., Ltd.
Headquartered in Chengdu Shuangliu International Airport, Sichuan Airlines is the largest all-air passenger fleet airline in China. In addition to Chengdu headquarters, Sichuan Airlines has set up branches and bases in Chongqing, Yunnan, Beijing, Zhejiang, Heilongjiang, Shaanxi, Hainan, Xinjiang, Xichang, Tianjin, Nanning, Shenzhen and Mianyang, forming a route network layout covering more than 80 large and medium-sized cities across the country.
Responsibilities of Sichuan Airlines' artificial customer service
Answer the technical flow of each brand, and answer customers timely and accurately according to the knowledge base. Provide standard services to customers; Quickly grasp the company's new policies and new business, actively promote the company's new products in the process of telephone service, and urge customers to have the willingness to use the company's products.
Accept the business and customer complaint telephone number applied by customers, accurately record the complaint content, and timely generate electronic work orders for businesses that need assistance from other positions and forward them to the background group; Assist to sort out the training materials in the group and coach the junior customer representatives. Participate in various trainings to improve overall quality. Participate in various team activities and support team building.