Project manager's work summary 1 Xx is an important year for garden company to deepen reform. Facing the pressure and new opportunities, with the support and help of the relevant departments of the group company, our unit has further improved the greening management system and gradually embarked on the track of standardized, institutionalized and scientific management. In order to do a good job in engineering construction management, ensure the management level of greening and maintenance, and create a number of high-quality projects as the goal, the garden company strives to complete the tasks assigned by the head office, and has mainly done the following work in xx years.
First, the greening project construction work
Xx is a year of smooth transition for garden companies. In order to successfully complete the greening tasks of various projects, our unit held a greening project management meeting at the beginning of the year. The unit has set up a greening project quality acceptance team and a quality control team, and is equipped with specific personnel. At the same time, in order to comprehensively improve the quality of greening projects, improve internal management and ensure the completion of greening projects, we have strengthened the quality control and acceptance of greening projects, and implemented the management method of phased inspection and acceptance in all greening projects arranged by the unit. There are many objective factors in this year's greening project, such as tight time, urgent task and great changes in drawings, especially in the greening project of Qin Hai Park. However, the construction department of our unit has played the role of a professional team that is not afraid of difficulties and specializes in fighting tough battles, fully mobilizing the enthusiasm and creativity of employees. Overcome many unimaginable difficulties, complete the greening project of Qin Hai Park in an all-round way, and reflect the technical level of the professional team with fine construction and good landscape. This year, my unit mainly undertook the construction of xx, XX, XX and other projects. , the annual output value of more than XX billion yuan.
Second, the greening maintenance management work
Greening and maintenance is a long-term and arduous task. For the project completed and accepted by the company, we learn from the maintenance management experience of the garden department and implement the contract system in accordance with the national "Management Measures for Greening Maintenance". Management Measures The management measures of allocating funds according to the area and grade of green space shall be implemented, the responsibilities of maintenance contractors shall be clarified, special funds for greening maintenance shall be implemented, and personnel shall be arranged to conduct random checks from time to time. The company correspondingly changed the previous method of allocating funds to grass-roots units according to fixed personnel and irregular work in the maintenance area.
Three. Problems and deficiencies in the work
The survival rate of seedlings is the focus of the garden company's work, and our company has always put its work on this issue. After years of hard practice, we put forward the working idea of implementing the responsibility system of technicians with survival rate, which not only improved the profit, but also improved the responsibility of the specific implementers. But even this would not be enough In the future, we will continue to work hard to find the reasons step by step and solve this problem. Looking back on the past and looking forward to the future, as landscape workers, we feel a great responsibility and arduous task. Achievements only represent the past, and there is still a long way to go in the greening work of our unit in the future. In terms of engineering maintenance, we should continue to work hard, establish a brand, recognize the form, identify the shortcomings, make persistent efforts, make scientific and standardized plans, strive for perfection, strengthen the intensity and intensity of work, speed up the reform of the existing work management system, make full use of market economy means, vigorously promote the manager responsibility system, establish an independent, professional and high level, and make full use of modern new technologies to improve the scientific level of maintenance management. Ensure the greening management of our unit to a new level.
Enterprises test my development, and I live by enterprises. I firmly believe that under the overall guidance of the head office, our garden company will devote itself to the work with full enthusiasm and create new achievements for the company.
Project manager's work summary 2 I have been in xx company for 3 years. Looking back, I feel nervous, helpless and happy. I have experienced the transformation from a business representative to an office and then to a business manager in Shangge Company. Thank you for your training and trust in me. The work situation and work plan for next year are summarized as follows to guide future work.
First, summarize the shortcomings in the work in the past year, and now analyze them as follows to encourage yourself:
1 Personal work:
(1) In August of 20xx, I was appointed as the business manager. In personal work, due to the increase in daily work and coordination with departments, the number of times in the community in daily life has decreased, and the actual and real situation of the community has not been seriously understood, and the authenticity of community feedback has not been grasped, resulting in distortion of feedback information.
(2) Another performance is that in some specific aspects of personal business development, the in-depth analysis of new customer return visits and old customer maintenance is not detailed enough. The analysis of competitors' products is not deep enough, and the understanding of market situation is not active enough.
2. Internal management oversight of the business department.
(1) Professional training and extracurricular knowledge of business personnel are not in place.
Although the pre-job business representatives were systematically trained, the subsequent professional training was not done well, which led to the business representatives knowing everything you said (because he was trained) and not knowing what you said (because he forgot), so continuous learning and training will be a major focus of the later work. Strengthen the construction of professional training and evaluation.
(2) The business information channel is narrow and the market expansion ability is insufficient.
Our business volume has not developed greatly, which reflects the shortcomings of our business expansion: limited information scope, narrow channels and lack of standardized management; Information screening is arbitrary, tracking means is simple, and there is no systematic planning; The market development ideas are not broad, the means are not rich, the individual combat ability is not strong, and the comprehensive skills need to be improved.
(3) Insufficient control of work details leads to low comprehensive benefits.
After more than ten years of brand precipitation, corporate governance is improving day by day, and corporate culture has also accumulated. But nowadays, Shangge people have no professional ethics and sense of responsibility, no enthusiasm for work and no fighting spirit. Although they are busy everywhere, they also take customers, but because our work is not accurate enough, the detail control is still not enough, resulting in unsatisfactory comprehensive benefits. For example: pull the business list, but the brand introduced awareness in the early stage, and the on-site cooperation was out of touch; I paid a deposit and drew a picture, but the concept and scheme of the picture could not impress the customer; Wait a minute.
3. Customer service center
(1) The receptionist didn't take the customer seriously enough, which led to a bad first impression.
The etiquette reception at the front desk is not professional enough, and there is no in-depth understanding of the company's corporate culture, and the early guidance to customers is not in place, which leads to the lack of understanding of the company's brand, brand trust and brand added value. For example: the company's founding time, honors won, company strength, company's awareness in the current market, unfamiliar brands, etc.
(2) The maintenance of old customers lags behind, which leads to the decrease of the recommendation rate of old customers.
Cultivating the loyalty of an old customer is a magic weapon for the long-term development of an enterprise. The difficulty and cost of developing a new customer is greater than maintaining the repeated purchasing power and recommendation rate of old customers. And often we ignore this point, which leads to a great discount on the recommendation rate of customers. Strictly control the quality during the construction process, and actively and properly maintain after-sales. Daily maintenance should be done for old customers, such as daily blessing messages, weather reminders, holiday cards and other details marketing, maintaining the relationship between old customers and the company, and providing model houses for old customers.
Two. 20xx work plan
At the end of xx, Mr. Wang put forward the "blue ocean strategy" for 598 packages and 298 packages. Through learning from professional teachers, this decision was first introduced in the whole market, which should be feasible according to Mr. Wang's overall thinking in the market. In xx, we should go all out to make this package plan. The specific work business plan is as follows:
1, pay attention to the construction of enterprise talents and enhance the competitiveness of enterprises.
The Division plans to establish and improve the performance appraisal system, compile and improve the employee handbook of the Division, initially form the incentive mechanism of the Division, and strive to form a "fair and just, recruiting talents, giving full play to talents, being able to go up and down, and full of vitality" employment mechanism. In xx years, * * * Company attracted many kinds of talents, initially realized the talent strategy of "attracting talents and retaining talents", and gradually improved the competitiveness of enterprises. Business people need to use the big wave to wash sand, and all the gold is left to me.
Formulate perfect corporate brand culture rhetoric, strengthen the reception at the front desk and the study of all employees in the business department, so that the corporate brand value can be fully reflected in the daily reception. Firstly, cultivate employees' loyalty to the enterprise, and then cultivate customers' loyalty with customers' passion and love for the company.
2, rational use of business resources, strengthen the awareness of supporting services.
In order to better serve customers and improve the signing rate of customers, the customer service center plans to formulate a customer management system. According to the actual situation of new and old customers and the characteristics of the project, the design department will give professional advice and corresponding services from different styles of designer arrangement, design scheme and project manager arrangement, so that every detail will fully satisfy customers.
3. Take management as the core, integrate resources and implement a comprehensive marketing model.
According to the company's "Blue Ocean Strategy" and Mr. Wang xx's positioning, we should take more flexible and effective measures, more scientific management, better service, change the operating mechanism, optimize the workflow, strengthen service awareness, broaden our horizons, and make the double-package products start in the market.
4. Implement education and training.
After supplementing the system of establishing rules and regulations, we should pay close attention to education and training through early meetings and training courses, so as to qualitatively improve employees' concept of doing things according to the system and obeying the law. In this way, all employees can complete the task with enthusiasm and hard work after receiving the task.
Summary of Project Manager's Work 3 20xx years passed quickly. Looking back on the past year, I can't help but feel deeply. From being the project manager in March of 20xx to the end of the year, the work of this year flashed before my eyes. With the care and guidance of leaders and the mutual care and cooperation of colleagues, this year has come to an end in work practice and study. The following is my annual work summary report as a project manager.
I was lucky enough to be hired as a project manager by xx Company in March of 20xx. Since I took office, all the new projects are unfamiliar in the new environment, so I have made great efforts in the company in order to grasp the key points of each project as soon as possible. I have been doing bridge inspection in the company's subway department for more than ten months.
Over the past year, I have learned some instrument operations from my ignorance of testing work when I first joined the company, which is inseparable from the care and guidance of leaders and colleagues. From the initial contact with Sakura West Bridge, which led me into the field of bridge inspection, to the hard struggle in those days under Baishiqiao in spring and summer, Master Li Fushun's patient and strict teaching benefited a lot from repeated tempering.
Later, I contacted Taoran Bridge, Guang 'anmen Overpass, Xueyuan Road, Zhongguancun and Chengfu Road, etc ... which strengthened my understanding and study of the bridge inspection industry. Because my major in bridge inspection spans a long time and my knowledge is relatively shallow, the leaders are extremely kind in their work and their standards for me have been relaxed, which has benefited me a lot in my work and study.
Later, the company contacted me with many bridge inspection tasks, such as the inspection of Dongdan Passage, Anhui Overpass and Anhui Pedestrian Passage, and the inspection of Yuetan Bridge next to Financial Street. In the cold wind, my colleagues and I had the opportunity to fight side by side and completed two arduous tasks, especially the unforgettable Tianning Temple Bridge, the later Jian 'an Bridge, the satellite overpass, the sorghum bridge from construction to pavement, Xizhimen overpass, Zhongguancun No.1 Bridge, and so on.
Other project managers and I lined up next to the subway, 10 line, line 4, diameter line, pedestrian passage and thermal pipeline engineering excavation between bridges, doing the work of bridge observation.
Although I try my best to contact and learn the knowledge of bridge inspection to enrich myself, I can keep up with the pace of my work career faster. However, mistakes are inevitable. Sometimes I quarreled with my colleagues because of a moment of unconsciousness and impulsive work, which brought unhappiness to my colleagues and neglected my work, making me regret it. Afterwards, I also benefited a lot. Because I know little about professional knowledge, it will also bring a little inconvenience to my work. Fortunately, the careful care and guidance of colleagues and the forgiveness of leaders have given me a lot of confidence and motivation.
In the arduous process of bridge inspection, my colleagues and I are giving up the usual holidays and national holidays, Tomb-Sweeping Day and National Day, and trying to complete the overtime tasks given by the unit. We all work hard, do our jobs well, strengthen our study, and try our best to complete the tasks we can. I have been recognized and praised by leaders and colleagues in my hard work, enriched the knowledge of bridge detection in my work practice, and made my understanding of bridge detection work and learning reach a new level.
By the end of1February, my colleagues and I have tried our best to do a good job in bridge inspection, laying a solid foundation for next year's work.
Unconsciously entered a new beginning of * * years. In the future, I will work harder, seek truth from facts, complete the tasks required by my work, strengthen my consciousness, care about my colleagues, leaders and company construction, set a solid goal for my life, repay my company with my efforts, enrich myself with my knowledge, and make myself by going up one flight of stairs and make better contributions to the company's benefits.
Summary of Project Manager's Work Chapter 4 Time flies, time flies, 20xx years have passed. Unconsciously, the new year has passed. I only had seven days off, too short and too short, and I haven't had enough rest. The annual summary has not been written yet, and the new year has passed. Ok, let's get down to business, and sum up what I did in 20xx.
First, what did you do?
20xx 1 1 Join the new company and try to be a brand-new position: software project manager (pure management type). I used to do technical management, but now I am a project manager. After I entered the company at the end of 20xx, the company gave me a small project A (MIS system developed with Java) to get used to it. This project is an internal project with simple business and no new technology. The instruction given to me by the leader is to manage the project in an agile way and regard it as an agile test field. With this, I let go and began to do it boldly.
Then my nightmare came. The company has developed a new product line, which is about cloud computing. The leader talked to me and told me to finish all the cases and devote myself to the cloud computing product line in the future. There are many projects under this product line. At present, there are four projects in operation, three of which are in my charge and the other is in the charge of one of my colleagues. Saying that it is my "nightmare" is actually a challenge to me, because cloud computing projects are highly technical and have relatively few business aspects. So it is a great challenge for me, a technical layman. Secondly, the technology of cloud computing is relatively advanced, and there are many unresolved/unsolved problems, which will encounter many obstacles in the development process. Thirdly, I used to take only one project, but now it is also a challenge for me to take three projects at the same time. But I am also very happy to have such an opportunity to accept the challenge. Without challenges, there will be no progress.
Second, harvest
1, I completed a great transformation in my life, from a technical position to a management position.
I took the PMP exam, passed it once and got the PMP certificate. (It's really hard to review)
3. I studied the standardized project management process of the company, and combined with the study of PMP, I was familiar with my colleagues and made many friends. I am very grateful to them for their help and support.
Third, the shortage.
1, although the project has been completed, the case is closed. However, I always feel that there are many shortcomings that can be improved. The project ended in a hurry, and there was not much time to think, sum up experience and stick to it. On and off, I kept saying I didn't have time
2. I don't pay much attention in my spare time. I'm too playful.
I have been in my new company 1 for many years, and I haven't got a raise. I'm a little disappointed.
Summary of Project Manager's Work 5. I have been a project manager in 20xx decoration company for four years. Over the years, I have experienced a lot of pressure that I have never felt before. For this reason, I have changed a lot, groped forward step by step in the competition, and constantly summed up and learned lessons. The following are some summaries since I started this project in 20xx:
First, strengthen study and improve their own quality.
As a recruiter in the decoration industry, I know that my professional knowledge and quality are far from the requirements of the company. Therefore, I pay attention to the study of relevant knowledge of decoration industry in my daily work, and read and studied books such as Decoration Construction Manual, Project Acceptance Standard and Project Manager Management Manual. While learning from books, I also humbly learn from colleagues with high professional level around me, so that I can ask questions if I don't understand, accumulate them bit by bit, and gradually improve my theoretical and professional level. Now I can basically meet the requirements of my work.
Second, widely publicize and establish the company image.
With the advantage of extensive contact with the outside world in my own work, whenever I go to a construction site, I will introduce the strength, personnel quality, performance and development trend of the company to Party A's leaders and surrounding employees, so as to make them have a comprehensive understanding of the company as much as possible, gain their trust and establish long-term contacts, which effectively promotes the smooth development of the work. During my tenure as project manager, I started from strict self-discipline, and asked my subordinates and construction workers to pay attention to their own image at all times, reminding them that everyone's words and deeds represent the company and can't win personal interests at the expense of the company's interests. Even if you are wronged, you should be patient and not contradict Party A. Through a series of work, the company has maintained a good image and left a deep impression on its customers.
Third, improve the system and strengthen construction management.
Without rules, there would be no Fiona Fang. In view of the imperfect construction site system and loose management in the past, after careful investigation and study, I have successively formulated the reward and punishment system and the material management system to standardize the construction site order. While the iron is hot, you need to be hard. I always insist that others do it first, and I want to do it better. For example, I come to the construction site in advance according to the working hours every day, check it first, and call everyone to discuss and solve the problems in time, which provides time and space for the next work, thus establishing my own prestige. I praise and reward those who do well in their work, and resolutely punish those who do not conform to the norms and refuse to intercede for anyone, so as to encourage workers to form good work habits, consciously abide by various regulations, improve work standards and fully complete their work tasks.
Fourth, in-depth coordination has promoted the work process.
At the beginning of each project, all the work starts at the same time. In many orders, I try to focus on the big ones and put the small ones first. Because the key to the success of a project lies in the control of project cost, schedule and quality, as well as the careful interpretation of the same terms. Contract should be a very important part of project management. However, the contract management is not in place, which becomes the burden of the project. Unreasonable contracts and loopholes directly affect the signing of contracts. In addition, the effectiveness of the contract has not really been applied to construction management. If the contract management is strengthened and improved, the contract will become the main tool to bind all parties.
Five, cultivate the project's own management team and construction team.
This work is very challenging for the project department. For large-scale projects, the project department directly manages a single construction worker. I have never been in contact with the project department and have no experience at all. Due to the emergence of new technologies and new engineering fields, the lack of such talents has become a bottleneck restricting our development. In addition to looking for some relevant technical personnel in the market, the project department also needs to carry out some basic training for the original personnel, which takes up a lot of management resources and valuable time. But hard work always pays off. After careful screening, training and management by the project department, a small management team and construction team have been initially brought out in a few years, which can basically meet the construction requirements at that time. In the future work, we will certainly encounter more problems. Only by not strengthening the construction of our own team can the problem be solved.
As a modern engineer, we will guard against arrogance and rashness, step by step, constantly improve our business level, conform to the requirements of the big situation, and rely on the company's platform to remain invincible in the market.