Can merchants see consumers' shopping carts? Does the shopping cart count as customer privacy?

Merchants generally have the right to view the user's shopping cart, because shopping cart is one of the common functions of online shopping malls, allowing users to add their favorite goods to the shopping cart and decide whether to buy them in the future. In order to understand customers' buying habits and needs, merchants can record the products that customers are interested in through shopping carts, thus providing customers with more accurate product recommendations and services.

However, merchants should also protect users' privacy and personal information while viewing their shopping carts. Without the user's permission, the merchant shall not disclose the user's shopping cart information or use the information to make threats, taunts and other improper behaviors. In addition, businesses should respect users' choices. Even if the user puts the goods in the shopping cart, it does not necessarily mean that he will buy the goods immediately, and the merchant should not improperly publicize or threaten the users.

For this incident, it is inappropriate for the merchant customer service to ridicule and blame the user's behavior. We should respect the rights and feelings of users and provide help and services to users with a positive attitude. Merchants should seriously reflect on this matter and strengthen the training of customer service quality and service awareness in order to better serve users and establish a good business image.