After the functions of the existing 1860 and 186 1 customer service hotline are merged into 10086, the corresponding services will be upgraded: the voice response procedure will be simplified, the menu will be simpler and clearer, and there is no need to remember different customer service numbers or listen to lengthy voice prompts after access.
After the upgrade, 10086 provides a variety of services, such as telephone charges and points inquiry, business consultation and handling, Monternet business customized relationship inquiry, unsubscribe and so on. Calling and answering 10086 locally in Beijing Mobile is free, and customers can still enjoy free customer service even when roaming abroad. Customers can call "+8613800100186" for consultation.