Including kindergartens, schools, communities, beauty salons, outpatient departments, private hospitals, fitness centers, nutrition supermarkets, food enterprises, student nutrition meal companies, etc. Public dietitian is a special profession that is market-oriented and meets the needs of society. He received various vocational skills training and passed the exam. With the socialization of nutrition problems, nutrition fast food companies, public dietitian vocational training institutions and nutrition consulting institutions will emerge as the times require, and family nutrition consultants and enterprise nutrition consultants will become a new and fashionable profession.
Working skills of dietitians
1, to guide the consultant's thinking
In the process of consultation, nutritionists should constantly guide consultants to understand their own conditions and requirements, and express their consultation wishes and purposes completely and clearly. In the process of conversation, it is necessary to constantly stimulate the counselor's acceptance consciousness of nutrition and health, and of course, we should not blindly drag everyone to the nutrition issue, otherwise it will cause resentment.
2. Public consultation
Closed question and answer is the most taboo in consultation. To guide counselors with questions and answers, it is necessary to stimulate counselors' desire to speak. Grasp the personal needs and wishes of the consultant to the greatest extent in the inquiry.
3. Put down your identity and listen.
Nutritionists must take consultants as the center, and don't deny non-professional questions raised by consultants with academic or authoritative tone or behavior. Dietitians should encourage and instill their own knowledge and behavior, but they can't ask consultants to accept principles.
4. Encourage and promote exchanges.
Counselors sometimes remain silent or contradictory. Nutritionists should be patient, change the way of consultation and change the fixed thinking of consultants through encouraging methods. Don't chase, don't rush for success.
5. Improving information and review
Using short language and clear vocabulary by nutritionists can quickly improve the consultant's understanding of information. The most important thing is that after classifying the information, it will cause the consultants to scream and review their own problems. In this way, the nutritionist's work gets twice the result with half the effort.
6. Avoid and maintain privacy
Consultants often regard their health maintenance or consultation as a weak behavior. Speaking of health problems, at least at this stage, I still care about my own evaluation. Dietitians should try to avoid privacy or sensitive topics and learn to forget the privacy of consultants. It is important to remember a customer, but don't remember his privacy.
Dietitians should have the necessary etiquette qualities.
1, smile
For a person who is engaged in nutrition and health, a smile is a business card, representing your own healthy mentality. Employees' smiles can give guests a cordial feeling and make them feel comfortable. Smiles between employees and smiles sent by leaders to employees can relieve the pressure of work and emotion. Smile is the warmest and most considerate care and greeting you can give to others. Smiling is a shortcut to close the distance between customers and employees. Smiling not only makes others feel comfortable, but also makes themselves feel better, and it will also infect your counselor or audience.
Step 2 greet
As a nutritionist, you should greet your customers first. Your voice is loud and powerful, which first proves that you are healthy and energetic. Nodding is because body language can better express your respect and attention to each other and often help you win the favor of more customers.
3. Language
In order to make people understand the art of speech accurately, nutritionists must pronounce clearly and cadently, and the pronunciation and intonation should be aesthetic, so that the audience can feel your language art and talent. You will naturally accept your knowledge, theory and viewpoint. Besides knowing how to choose words and make sentences, we should also pay attention to constantly collecting information on various health topics. In short, it is necessary to understand all aspects of knowledge that the public is concerned about, so as to find a common language when talking with people, and such a conversation will also make both sides feel happy.
4. Rules
Answering the phone is a very learned way of communication. The first requirement of proper telephone etiquette is that the speaking volume should be appropriate, the pronunciation should be clear and unambiguous, the speaking speed should be moderate, and you should learn to repeat and record. In this way, the other party is relieved to know that their ideas have been correctly conveyed.