Secondly, it is reputation. Although we say that there is no dishonest business, we can't make black-hearted money. We can't promise our customers something for our own benefit, thinking about selling the baby first and then talking about the future. Let's put our customers' feelings outdoors. We must be moral and honest sellers. We must promise our customers what we can't do, but what we promised must be done.
If customer service encounters the following questions, how to answer them:
1. When the buyer asks about the product quality, the seller should answer truthfully.
2. The buyer asked: Can this be cheaper, or is there a discount for buying two pieces of this?
For this kind of problem, to keep the price down, it is necessary to let the buyer photograph the payment, but not to make the buyer so disgusted and not buy it. We will launch many new products one after another. When you meet an acceptable product, we are cooperating.
3. About freight and delivery
Buyers may ask: what is faster to send? What is cheaper to send? For this kind of problem, let the buyer know the basic express fee and time standard.
General stores have a fixed delivery time. This should be made clear to the buyer, for example, you deliver it on time at five o'clock this afternoon.
Special time, when there are many orders, let the buyer know that there are many recent orders, and the delivery may be delayed, but we promise to deliver the goods to you within * * hours. Please rest assured.
4. Used for evaluation and after-sales.
If you encounter a bad review, you should contact the buyer immediately and ask the specific reasons.