It is not easy to chat with customer service. Why does the customer service on Pinduoduo ignore people?

I am a merchant in Pinduoduo. Actually, I don't have much customer service, as the landlord said, because there are loopholes in Pinduoduo's customer service tools. First of all, if the customer service of the merchant logs in with a computer, there will be messages and voice prompts similar to Taobao, but the color bar under the computer will not change, so the customer service can't see any customer consultation and thinks it is wrong. In addition, computer terminals are often forced to go offline. Secondly, if the merchant uses the mobile phone service APP, there is no sound prompt at all. It is necessary for merchant customer service to enter the APP from time to time to see if there is any customer consultation. Although the customer service platform in Pinduoduo has been upgraded, there are still too many shortcomings in this respect, so it's not that the landlord said that the customer service of the merchants ignored people, but that he didn't know anyone was consulting. It was a long time ago that he entered the system and saw the news!