How to urge JD.COM to exchange old mobile phones for new ones?

1. First of all, in JD.COM, find the customer service response of the corresponding store through the chat tool.

2. Secondly, after receiving the goods, it can be evaluated and scored, and logistics speed is one of the scoring items.

Finally, you can initiate a return. If the seller doesn't agree, you can ask JD.COM customer service to intervene. General merchants pay more attention to after-sales, and there should be a satisfactory result.