How much is the customer service of Guangzhou South Railway Station?

Guangzhou South Railway Station consultation telephone, you can call Guangzhou Railway Group customer service telephone number 95 105688 or 12306 to inquire about the timetable, return ticket and pre-sale period of Guangzhou-Shenzhen high-speed railway and Wuhan-Guangzhou high-speed railway. Guangzhou South Railway Station is a large modern railway passenger station, the largest and busiest high-speed railway station in South China, and the core railway station in Guangdong-Hong Kong-Macao Greater Bay Area and Pan-Pearl River Delta.

Extended data

amenities

Food and drink

There are 72nd Street, Kungfu, KFC, McDonald's and other fast food chains in the station, which are mainly located on the third floor (elevated waiting floor).

From July 7, 2065438 17, passengers traveling on the G and D prefix EMU trains of this station can book the social brand meals provided by the train dining car and the feeding stations along the way through the website 12306 and the mobile APP. From 20 18 and 18, the time limit for ordering food is changed from 2 hours before driving to 1 hour, and local specialties along the route can be booked.

smoker

Smoking is prohibited in the lobby and bathroom of the station, and the smoking room is located above the ticket gate of B 10 in the waiting room on the third floor of the station (that is, the commercial mezzanine), with a mobile phone charging place.

service manual

The station has produced five service brochures: love service guide, convenient ticket purchase guide, travel service guide, arrival service guide and quick transfer guide.

The knowledge points that passengers often use and ask about, such as special service items of the station, tips for ticket purchase, three-dimensional renderings of station functions, bus connection in the station, transfer details, etc., are printed into pamphlets and placed in the ticket office and information desk of the station for passengers to read, so as to optimize bus routes and reduce the waiting time for ticket purchase.

Special purpose

Ai Xin Hotel

The station has set up a "Love Station" service desk in Dongguang Hall (east entrance), which includes love service, travel guide, reservation service, complaint acceptance, lost and found, and broadcasting to find people. , optimize the whole process and systematic services. Passengers can use the Internet, WeChat, telephone and other services to make an appointment in advance.

Love zone

In the center of the waiting hall, the station set up a love area (service area for the elderly, the sick, the disabled and pregnant) to provide special passengers such as the elderly, children, pregnant women, mothers and children, and the disabled with priority security check, waiting reminder, boiled water supply, luggage delivery and other services.

artificial intelligence

From 20 16, Guangzhou South Railway Station began to try "Internet" artificial intelligence services, such as intelligent robots and mobile APP "Guangnan Insider".

During the National Day of 20 16 and Spring Festival travel rush on 20 17, the intelligent robot ("Lu Xiao") was put into use in the station, which was the first time in China. Intelligent robot cloud intelligent brain implants massive data.

architectural design

The total investment of Guangzhou South Railway Station is 65.438+03 billion yuan, and the total steel consumption is 79,000 tons, which is about 65.438+0.7 times that of the National Stadium (the "Bird's Nest"), and the concrete is 65.438+0.5 million cubic meters. The station consists of two squares in the east and west and the main building, which embodies the cultural characteristics of Lingnan, Guangdong Province, and is modeled by banana leaves.

References:

Baidu encyclopedia-Guangzhou south railway station