1. I haven't seen a unified regulation on whether I should tell you the tracking number. Therefore, if it is true that institutions have their own regulations, please respect the regulations of institutions and don't embarrass specific staff;
Now that you have entrusted an agency, you have established a trust relationship-that is, you must trust them and they must be responsible for your case.
In this case, the agency is obliged to inform you of the progress, but it is not obliged to tell you every process. So you don't have to know the specific details of each step to ask the result;
There used to be a real event: a classmate asked us for the contact information of the school, and then asked relatives living in Canada to contact the school without authorization. You should know: when accepting applications, foreign universities think that there should be only one voice-that is, the input channels of various application information are unique. The appearance of this relative became two "channels". I was very confused about the school, so I cancelled the student's continued trial and refused to accept this student. Although this example is not completely consistent with your situation or there are some differences, the reason is the same.
I hereby reply for your reference.