1 psychological endurance, full-time psychological counselors originally wanted to help others, facing a lot of negative emotions and a lot of negative psychological garbage every day. It is difficult for telemarketers to bear the rejection of customers, so psychological counselors bear ten times more than telemarketers.
2 mentality, when individual visitors scold the consultant just for venting, the consultant should listen calmly and smile, not only on the surface, but also on the inside. Only this one, few people can do it.
3 wisdom, some visitors try their best to challenge the psychological counselor. The profession of psychological counselor is doomed that they can't worry and refuse. They can only use wisdom. This wisdom is the wisdom of negotiators. We must persuade visitors without hurting them. At the same time, visitors should benefit and grow from communication.
4 Overcoming the confusion in your own life, the counselor also has his own troubles, such as just quarreling with her husband, shaking with anger, and the visitor calling, and the counselor must calm down quickly within a few seconds.
Accept the opinions of peers, relatives and friends, because psychological counseling cannot be carried out among friends, which is invalid. Therefore, psychological counselors are not giving advice to friends, but friends are suffering and there is nothing they can do. It is not appropriate not to help, and it is even more inappropriate to help, so they face embarrassment.
6 total, in a word; An excellent psychological counselor charges several hundred yuan for one hour of consultation. If she has more clients, she will bear much more pressure, hardship and pain than visitors.