2. Be responsible for the daily reception of the company's front desk and related work (sending and receiving emails, newspapers and periodicals, receiving visitors, etc.). );
3. Be responsible for answering and transferring calls and recording the information of calling customers. If there is any news, please convey it in time;
4. Be responsible for the input of ERP and ADP system and the collection of information of sales department and marketing department;
5, daily documents, data sorting and other general administrative affairs;
6. Be responsible for 5S management in this area;
7. Complete other work arranged by superior leaders.
Receptionist 2 Job responsibilities 1, understand the customer situation and do a good job in solving emergencies;
2. Seriously complete all the work assigned by the supervisor and report to the superior in time when problems are found;
3, accurately provide wake-up service for guests;
4. When the bellboy is not on duty, go through the loan formalities;
5. When the bellboy is not on duty, check and pick up the luggage for the guests.
Responsibilities of the receptionist 3 1. Responsible for the daily reception and booking of company visitors.
2. Be responsible for keeping the keys of all departments of the company.
3. Be responsible for organizing and assisting relevant meetings and activities of the company.
4. Responsible for printing, copying, burning, sending and receiving faxes.
5. Responsible for the procurement, acquisition management and registration of office supplies, low-value consumables and personnel business cards.
6. Participate in the corporate culture construction of the company.
7. Be responsible for the attendance statistics (accuracy and timeliness) of office staff.
8. Be responsible for the supervision and management of the company's office environment and safety.
9. Be responsible for the transfer and answering of the company's telephone switchboard, the receiving and dispatching of letters, periodicals and newspapers, and the daily management.
10, responsible for the inquiry, statistics, check and settlement of company telephone charges.
1 1, responsible for the logistics management of the company, including (drinking water security, sanitation inspection, etc. ).
12, responsible for the newspaper shelving, sorting and book management of the company.
13, responsible for the collection and arrangement of relevant suppliers.
14, responsible for completing other tasks assigned by superiors and reporting to superiors regularly.
15. Participate in the collection and selection of outsourcing units in related business links, and be responsible for related business liaison.
Receptionist Job Responsibilities 4 Job Responsibilities:
1, timely and accurately answer/transfer calls, record messages and convey them in time if necessary;
2. Receive guests, check in and check out, collect money, etc.
3. Responsible for sending and receiving express mail and accurately booking air tickets and train tickets;
4. Be responsible for the environmental maintenance of the front desk area, and ensure the safe and normal operation of equipment (including photocopiers, air conditioners, punching cards, etc.). );
5. Assist employees in copying and faxing;
6. Complete other tasks assigned by the superior supervisor.
Qualifications:
1, male or female, good image, good temperament, age 18-26 years old, height female 162cm, male170 cm;
2, college degree or above, Russian, hotel management, tourism management and other related majors are preferred;
3, strong sense of service, skilled use of computer office software;
4. Have good coordination and communication skills, have a sense of responsibility, be lively and cheerful, and have affinity;
Responsibilities of the receptionist 5 1. Carry out customer service in the customer lounge according to the company's service procedures (such as providing tea, drinks, snacks, etc.) );
2. Clean the reception desk such as dining table and bar to improve the utilization rate of multiple tables;
3. Be familiar with the drinks and features provided by the company;
4. Input and classify customer data and work orders;
5. Do a good job of sorting out the customer lounge and front desk, and do a good job of fire prevention and theft prevention;
6. Make an appointment with customers, record incoming calls and transfer calls;
7. Assist other departments and other affairs arranged by superiors.
Responsibilities of the receptionist 6 1. Accept the customer's consultation and understand the customer's needs.
2. Do a good job in daily work such as product display, replenishment, return and loss prevention.
3. Be familiar with EXCEL and other office software and work, and do a good job of sanitation and cleaning.
4. Understand and clearly understand the general product knowledge.
5, love the automobile industry, generous and enthusiastic, with certain expression skills and good communication skills.
6. Complete other tasks assigned by superior leaders.
Responsibilities of the receptionist 7 1. Be responsible for answering and transferring telephone calls at the front desk, do a good job in telephone consultation, carefully record important matters and convey them to relevant personnel without omission or delay;
2. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;
3. Be able to cope with the work that basic clerks need to complete, send and receive faxes, letters and newspapers;
4. Assist in maintaining the office environment and order;
5. Complete other tasks assigned by the leaders.
Front desk reception 8 job responsibilities 1, strictly implement the company's rules and regulations;
2. Obey the supervisor's work arrangement and finish all the work seriously;
3. Greet the guests in the designated service area, pay attention to the drinks of the guests, obey the boss's assignment, and provide good service for the guests;
4, according to the working procedures and standards to do all the work, such as preparing drinks, setting the reception desk, cleaning up the tableware, preparing tableware and cleaning. ;
5. Pay attention to the emotional state of the guests. Try to help the guests solve various problems in the waiting process; If you can't solve it yourself, you can give feedback to relevant personnel in time;
6. Try to avoid electrical damage, handle with care, and be responsible for your own work;
7, responsible for the finishing touches, please do a good job of health duty.
Responsibilities of the receptionist 9 1. Strictly implement the work norms and observe the reception etiquette.
2. Be responsible for welcoming, receiving, registering and accompanying the visiting guests, and consulting the front desk guests.
3. Be responsible for answering, leaving messages and conveying the telephone at the front desk.
4. Responsible for the purchase application or handling of office equipment and office supplies, communication facilities, low-value consumables, promotional materials and gifts, and manage the distribution;
5. Be responsible for the environmental sanitation management of the company, divide the health responsibility areas of various departments, and organize and supervise employees to maintain environmental order;
6. Be responsible for printing and copying all documents and forms, and at the same time do a good job of sorting, archiving and encrypting documents;
7, responsible for the company's letters, express delivery, magazines, newspapers and periodicals to send and receive and do a good job of recording, sorting and archiving;
8, other work assigned by the leadership.
Responsibilities of the receptionist 10 1, responsible for numbering, printing, typesetting and filing all kinds of computer documents of the company;
2. Collect and sort out the statements in order to better carry out and implement the work;
3. Coordinate the reservation of the conference room and arrange the use of the conference room reasonably;
4. Assist the cleaning staff to complete the daily maintenance of the office area and conference room environment to ensure that the office area is clean and orderly;
5. Complete other tasks assigned by the department manager.
Responsibilities of the receptionist 1 1 1. Provide first-class reception services for visiting guests in accordance with the prescribed procedures and standards;
2. Responsible for the registration, reception and introduction of visitors and guests, and shut out irrelevant personnel or assist the security guard in handling them;
3. Be familiar with the general situation of the company, be able to answer general questions raised by guests, and provide non-confidential information on a regular basis;
4. Responsible for sending and receiving telephone calls, emails and letters, and recording, sorting and archiving work information;
5. Cooperate with document printing and copying;
6, responsible for official air tickets, train tickets, room reservations and other affairs;
7. Responsible for cleaning the front desk area;
8. Complete other tasks assigned by superiors.
Responsibilities of the receptionist 12 1. Keep close contact with all departments and communicate guest information;
2. Proficient in business knowledge and operational skills, responsible for consulting and promoting housing, house prices and hotel service facilities;
3. Do a good job in printing and counting all kinds of reports;
4. Be able to independently arrange rooms for individual guests or teams;
5. Check the room number of the team on that day and check with the room status;
6. Flexibly handle the increase and decrease of rooms and house prices for teams and individual customers.
Responsibilities of the receptionist 13 1. Greet all guests entering the hotel warmly and courteously according to the standard procedures of the hotel, and pay attention to gfd.
2. Familiar with the categories and types of hotel rooms and the corresponding room prices, familiar with the agreed room prices of various hotels and the relevant regulations on individual sales, and introduce hotel rooms to guests according to the trained sales skills, so as to strive for higher profits and room availability for the hotel.
3. Be familiar with the hotel's regulations, procedures and the operation of the department.
4. Provide warm, thoughtful and fast service, check in for guests according to whether they have reservations, and allocate rooms for guests according to their needs for rooms; Familiar with the main tourist attractions and bus routes in this city, so as to answer all kinds of service questions raised by guests.
5. Grasp the hotel information of VIP guests timely and accurately, such as name change, gender, check-in date, check-out date, etc., and pay special attention to it.
6. Before the team/conference guests arrive, arrange the room according to the requirements of the team/conference, prepare the room card, and clearly understand the payment method.
7, according to the requirements of the hotel for in-house guests to handle room card and room card storage services, to provide transfer and extension services; Ensure that the transfer documents are changed to the folder corresponding to the new house number in time.
8. Be responsible for inputting all the reserved rooms accepted by the front desk into the computer in time, ensuring that the guest information in the computer is consistent with the RC list and updated in time according to changes.
9. Provide wake-up service, and timely and correctly transmit accurate wake-up information to the switchboard operator.
10, input the guest's consumption bill in time and accurately, and put the related bill into the guest bill folder to ensure the original information of the guest account is complete.
1 1. Check-out procedures for guests accurately and quickly, and provide corresponding documents; Ensure that all accounts on duty are correct. After the cashier system on duty is closed, the amount of POS machine income and cash income must be exactly the same as the corresponding bank card and cash business.
12. Provide change service and free safe borrowing service for in-house guests.
Responsibilities of receptionist: 14 1. Receive in-house guests and visiting guests (including group guests and individual guests), and handle the check-in procedures for guests.
2. Make preparations for VIP guests to check in, and go through the check-in formalities with high standards.
3. Coordinate customer service and maintain and develop communication with relevant departments.
4, received a guest complaint, can't solve the problem timely report to the foreman or supervisor.
5. Answer the guest's inquiries quickly and accurately (including introducing the service information of the clerk, sightseeing in the city, weather and traffic conditions, etc. ).
6. Grasp the guest information, understand the hotel catering banquet, conference activities, VIP guests' arrival and departure, room reservation, etc.
Receptionist responsibilities: 15 1. Customer greeting, screening and distribution of sales consultants in the exhibition hall; Meet with customers in time and actively, and screen customers flexibly and friendly. Filter information including sales consultant assignment)
2. Registration, system entry and information transmission of exhibition hall passenger flow information; (Accurately register Excel entry and blue soft entry of passenger flow information in the exhibition hall; The passenger flow information of the exhibition hall is transmitted to the marketing department, sales department and information department. )
3. Layout and inspection of exhibition hall; (such as lighting in the exhibition hall, background music, TV, promo, electronic equipment switch, etc. )
4. Vehicle exhibition and test drive management; (such as: key management of car exhibition and test drive; Clean state inspection, kilometer registration; Opening and recycling of test drive cards/tickets.
5. 6S management of the exhibition hall front desk; 6S work at the front desk of the exhibition hall; Check the cleanliness of the exhibition car and desktop in the exhibition hall for 6S).
6. Other related work arranged by the department manager, such as data collation, market activity assistance, report statistics, etc.
Responsibilities of the receptionist 16 1. According to the requirements and standards of the hotel, we will provide efficient, high-quality, courteous, enthusiastic and thoughtful service to our guests.
2. Answer calls from guests, check in guests, assign rooms, help guests check out, and meet other reasonable requirements of guests.
3. Always maintain high standards and provide quality services.
4. Obey other matters arranged by the leaders.
Responsibilities of the receptionist 17 1. Go through the formalities of reservation, check-in, room renewal, room change, check-out, etc., and arrange the room reasonably to meet the needs of customers as much as possible; Fill in, enter and count the check-in customer registration form as required.
2. Be responsible for answering, transferring and answering the customer inquiries of the hotel switchboard.
3. Be responsible for controlling the room condition on duty, ensuring the accurate booking arrangement and reasonable room arrangement.
4, responsible for the accounting management on duty, do a good job of checking out on duty, to ensure that the income on duty is correct and the cashier is accurate.
5. Be responsible for the management of inventory commodities, small commodities and securities vouchers, and do a good job of registration, custody, handover, receipt and distribution as required.
6, do a good job of succession, and carefully check the guest information of each class input computer.
7. Register, enter and send the household registration information of overseas guests according to regulations.
8. Maintain a good and standardized post image, keep the working environment clean and tidy at any time, complete the required information, and maintain a' beautiful' storefront image.
9. Do a good job in post service to ensure that the quality of post service meets hotel standards.