2. Improve work efficiency through process optimization;
3. Make tacit knowledge explicit through systems or norms;
4. Promote the rational allocation of resources through process management; 1 to ensure that the business process is customer-oriented;
2. Ensure that the management process is oriented to enterprise goals;
3. The activities in the process are all value-added activities;
4. Every activity of employees is a part of achieving enterprise goals;
5, process continuous improvement, never out of date. 1, enterprise-oriented goal principle.
2. Workflow design embodies the whole process concept.
3. Business processes form a closed-loop management.
4. Customer-oriented principle.
5. Establish a customer-centric concept.
6. Make clear who is the customer of the process and what is the purpose of the process.
7, in the case of sudden and exceptional, clearly judge the principle of things from the customer's point of view.
8. Pay attention to the results and set performance indicators according to the output of the process.
9. Let everyone in the process have the same goal and reach a * * * understanding of customers and results.