Extended data:
Quick self-service inquiry: to quickly inquire about the progress of logistics and after-sales processing: 400-606-5500, and select the key 1, which will be accepted all day.
Return progress inquiry: inquiry about order consultation activities, commodities, payment methods and delivery progress: 400-606-5500, select key 2, and it will be accepted all day.
After-sales questions, policy consultation and after-sales service progress inquiry: 400-606-5500, select button 3, and it will be accepted all day.
JD。 The self-operated household appliances of COM are installed by appointment: select button 6 at 400-606-5500, and the acceptance time is 9:00- 18:00.
Account problem consultation and complaint handling: select button 7 of 400-606-5500, and the handling time is 0:00-24:00.
Third-party seller's dispute over goods and services transaction: select button 8 on 400-606-5500, and the processing time is 0:00-24:00.
Comments and suggestions: Acceptance of comments and suggestions: 400-606-5500, select key 5, and the acceptance time is 9:00-24:00.
Member plus member plus exclusive hotline: 400-656-22110527-88122598, and the acceptance time is 0:00-24:00.