Jiecheng Customer Service Center belongs to Shenzhen Jiecheng Technology Co., Ltd., which is the gathering place of the company's front desk service personnel and also the post of receiving customer consultation. Customer service center refers to the organizational platform for enterprises to communicate with customers by using telephone, mobile phone, fax, WEB and other information means, and by manual, automatic voice, WEB and other means to provide customers with various pre-sales and after-sales services.
The core value of customer service center is to provide customers with perfect quality service, maintain and continuously improve customer satisfaction with the enterprise, enhance the brand awareness and reputation of the enterprise, and increase the repeat purchase rate of customers, thus creating a steady stream of business opportunities for the enterprise.
Functions of Jiecheng Customer Service Center
1. Customer survey and development management: through customer exchange activities, we can understand all aspects of customers and collect information, so as to provide a basis for enterprises to develop potential customers.
2. Customer relationship management: By establishing a customer relationship management system, we will constantly improve the customer service model and system, consolidate and strengthen the relationship with customers, provide support for the sales work of enterprises, and then optimize the brand image of enterprises.
3. Key account management: set up a special key account service team to provide personalized services for key customers of the enterprise, provide targeted all-round services, strengthen cooperation with key customers, and improve the operating profit of the enterprise.
4. After-sales service: Improve customer satisfaction and loyalty by establishing an after-sales service management system.
5. Customer complaint management: standardize the implementation of after-sales service of enterprises, establish a customer complaint management system, skillfully use handling skills, fulfill the promise of eliminating misunderstanding between enterprises and customers, achieve mutual understanding, and create the best external environment for the business and sales activities of enterprises.