Customer service hotline service:
Telephone consultation: 8: 30-20: 00 every Monday to Friday, manual financial consultation, account inquiry, investor personal information improvement, etc.
All-weather 7*24-hour telephone self-service inquiry (fund net value, account information, company introduction, product introduction, transaction rate, etc.). );
3.7*24 hour message box. If you are not in the labor service hours or the seat is busy, you can leave a message and the fund manager will call back as soon as possible within 2 working days;
Direct selling customers can open telephone self-service transactions and fax transactions after signing a remote transaction agreement.
Letters and visits service:
Investors can solicit opinions, suggestions, complaints and other needs through letters, emails, faxes, etc. The fund manager will give a reply within 7 working days at the latest according to the urgency, and give follow-up feedback at any time during the handling process;
For letters delivered on non-working days, the fund manager will postpone the reply for one working day.
Company website service:
Information inquiry: fund net value, company dynamics, company and fund announcements, investor personal account information, sales outlets, enterprise annuity information, etc.
Fund online trading: users of China Merchants Bank Card, China Construction Bank Longka Savings Card, Agricultural Bank Jinsui Card, China UnionPay CD Card Senior User and Industrial Bank Debit Card can open accounts and trade online through the fund manager's website;
Modification of customer information on the website: investors can modify and improve customer information under the account inquiry column of the fund manager website;
Operations Guide: Whether it is direct selling, consignment or online trading, investors can get detailed operation procedures;
Online services: WEBCALL manual online consulting service (8: 30-20: 00 every Monday to Friday), customer message boards, trading guides, direct sales file downloads;
SMS and email customization: customize free SMS and email consultation through the "account inquiry" column on the homepage of the website;
Cathay QQ Connect: Investors can get timely online service support by joining Cathay QQ Group;
Information disclosure: disclose the positions, assets, investment income and other information managed by the fund manager according to law, so that investors can know the latest situation of the company's fund operation regularly;
Financial information: At present, financial information products include market weekly report, quarterly strategy report, cathay pacific fund news, latest market news, market highlights review, etc. , show the company's market research results to investors and exchange market research opinions;
Interactive Zone: an online platform for investors to participate in various financial activities of the company, including the latest activity introduction, live activity report, online activity participation, etc.