Where can I ask the train customer service?

You can consult the train customer service at 12306. China Railway Customer Service Manual Service is a service provided by the railway department to better serve users. After dialing 12306, press 1 to select passenger service, and then press 0 to select manual service. China Railway Customer Service Manual Service can not only inquire about orders and information, but also complain through China Railway Customer Service Manual Service if you have any suggestions or dissatisfaction with railway passenger transport.

System optimization of 12306

12306 The online ticketing system has been optimized and adjusted. Passengers who purchase tickets in the same order can be arranged in adjacent seats or bunks, and elderly passengers over 60 can be identified by their ID numbers, giving priority to the lower berth. Many passengers may have experienced such difficulties when booking tickets online in order to be able to stay together when taking the train.

After online shopping for train tickets, if several passengers are not together, they will give up the order and choose again. After canceling the order three times, the account will be temporarily locked, and then they will re-register a new account with their family ID number and continue to swipe the ticket until they are satisfied. However, these two priority arrangements can only be realized when there are more tickets.

In other words, when there are many tickets left, the system will follow this principle. However, at the peak of passenger flow such as Spring Festival travel rush Peak, it is still difficult for ticket buyers to realize the expectation that their peers or elderly people will give priority to berthing.