First of all, consulting is a comprehensive research and development through the knowledge and experience stored in some people's minds and the comprehensive processing of various information materials. Consulting produces the comprehensive benefits of intellectual labor and plays the role of consultant, staff officer and external brain for decision makers. Case consultation is the consultant's personal tailor.
The process of consultation is generally like this. Understand the situation (questionnaire survey) → problem location (occupational confusion) → prescribe the right medicine (occupational tools) → suggest feedback (homework and follow-up).
There are generally several ways to know the situation. The first is through questionnaires, and the second is through social media of consultants. Through these two methods, we can learn some basic information about consultants.
Problem-oriented, through continuous communication and questioning with consultants, to determine the real problems of consultants.
In order to prescribe the right medicine, some professional tools can be used to help consultants understand themselves and their strengths and weaknesses.
Suggestions and feedback, design homework for the consultant and follow up, so that he can solve his own problems better.
This process of dealing with this problem can be applied to many aspects of my life and work.
For example, as a customer service worker at work, when I receive a phone call from a customer, I should take the initiative to ask him the problems that need to be solved and ask as many questions as possible, so as to determine what the customer's real problems are, and then I can use my professional knowledge to solve them for the customer. When the problem is completed, I can also record this consultation so that I can pay a return visit later to improve customer satisfaction.
In life, if I encounter any problems, I can also use this method to play the role of consultant and consultant respectively to solve the problems. Like a very common question, I see a dress I want to buy. First, I can ask myself a few questions. Where should I wear this dress? What is the acceptable price? Do I have clothes to match? Do you want to consider its quality? Do you consider daily care? By asking yourself these questions. Determine what you really care about. Is it price, style or quality? When you figure it out for yourself. It's time to make up your mind whether to buy it or not.
When you come into contact with a new concept, you can think more about where you can apply it, and more importantly, draw inferences from others. I hope to develop my own thinking more.