I. Functions of Shenyang Consumer Complaint Center
The main functions of Shenyang Consumer Complaint Center include: accepting complaints, reports and consultations from consumers; Investigate, mediate and handle complaints; Investigate and expose illegal acts; Providing legal advice and assistance to consumers; Carry out publicity and education to protect consumers' rights and interests.
Second, the complaint process and channels
Consumers can complain to Shenyang Consumer Complaint Center through telephone, email, website and other channels. Once the complaint is accepted, the center will investigate and handle it in accordance with the prescribed procedures to ensure that the legitimate rights and interests of consumers are safeguarded in a timely, fair and effective manner.
In the process of complaint, consumers need to provide detailed complaint contents, relevant evidence and contact information so that the center can fully understand the situation and handle it. At the same time, consumers should also actively cooperate with the investigation work of the center, truthfully reflect the problems and provide necessary assistance.
Third, the importance of consumer rights protection.
The protection of consumers' rights and interests is an important part of market economy and an important symbol of social civilization and progress. Through the work of Shenyang Consumer Complaint Center, we can effectively curb the infringement of illegal businesses, maintain market order and protect the legitimate rights and interests of consumers. At the same time, it also helps to improve consumer confidence and promote healthy economic development.
To sum up:
Shenyang Consumer Complaint Center plays an important role in protecting consumers' rights and maintaining market order. When consumers encounter problems, they should actively complain to the center and seek help and solutions. At the same time, the government and all walks of life should pay more attention to and support the protection of consumers' rights and interests, and create a fair, just and honest consumption environment.
Legal basis:
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 37 provides that:
Consumers' associations shall perform the following public welfare duties:
(a) to provide consumers with consumption information and consulting services, improve the ability of consumers to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;
(two) to participate in the formulation of laws, regulations, rules and mandatory standards related to the rights and interests of consumers;
(three) to participate in the supervision and inspection of goods and services by the relevant administrative departments;
(four) to reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;
(five) to accept consumer complaints, and to investigate and mediate the complaints;
(six) complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, the appraiser shall inform the expert opinion;
(seven) to support the injured consumers to bring a lawsuit against acts that harm the legitimate rights and interests of consumers or to bring a lawsuit in accordance with this law;
(eight) through the mass media to expose and criticize acts that harm the legitimate rights and interests of consumers.
People's governments at all levels shall provide necessary funds and other support for consumer associations to perform their duties.
Consumers' associations should conscientiously perform their duties of protecting the legitimate rights and interests of consumers, listen to their opinions and suggestions, and accept social supervision.
Other consumer organizations established according to law shall carry out activities to protect the legitimate rights and interests of consumers in accordance with the provisions of laws and regulations and their articles of association.