Second, do a good job in promoting occupational mental health. Use posters, self-help cards, health knowledge lectures and other forms to establish employees' correct understanding of mental health and encourage employees to actively seek help when encountering psychological problems.
Third, the design and improvement of the working environment. On the one hand, improve the hard working environment-physical environment; On the other hand, through organizational structure reform, leadership training, team building, job rotation, employee career planning and other means to improve the soft working environment, establish a supportive working environment within the enterprise, enrich the work content of employees, indicate the development direction of employees, and eliminate the causes of problems.
Fourth, carry out employee and manager training. Through a series of training, such as stress management, frustration coping, maintaining positive emotions and consulting managers, we can help employees master the basic methods to improve their psychological quality and enhance their resistance to psychological problems. By mastering the skills of employee psychological management, managers can quickly find suitable solutions when employees have psychological problems.
Fifth, organize various forms of psychological counseling for employees. For employees who are troubled by psychological problems, we will provide consultation hotline, online consultation, group consultation, personal interview and other rich forms to solve employees' psychological problems.
The feedback test of EAP is divided into two aspects: hard index and soft index. Hard indicators include: productivity, sales, product quality, total output value, absenteeism rate, management time, employee salary, recruitment and training expenses, etc. Soft indicators include: interpersonal conflict, communication relationship, employee morale, job satisfaction, employee loyalty, organizational atmosphere, etc.
EAP can bring huge economic benefits to enterprises by improving employees' professional mental health. A study in the United States shows that enterprises can save $5 to $ 1 6 in operating costs by investing1USD in EAP.
It is difficult for EAP to have a unified standard model because different enterprises have different needs and preferences for EAP; Different departments in the enterprise have different understanding and requirements for EAP; As an interdisciplinary project, it is difficult for psychologists, social workers and doctors to reach a unified model; In addition, different countries and regions have different forms of EAP development, so it is difficult to form a unified EAP model.