Notes on "Summary of Reference Service Research in China from 20065438+0 to 2005"
Books:
Zhan Deyou, John Yang. 2001-a summary of reference service research in China in 2005//progress in library science research. Wuhan: Wuhan University Press, 2007.
1. Analyze periodical papers, books, teaching materials and dissertations, mainly with "VIP" and supplemented by HowNet;
2.9 Hotspots: macroscopic exploration (traditional and modern), cooperation and alliance (hybrid library+reference), personalized service, quality control and evaluation, technology (software and environment), foreign introduction, intellectual property rights and users' rights and responsibilities, and demonstration.
3.2 Status quo: Network reference service is the main service, and the level of regional reference service is unbalanced for a long time.
4. Search terms: reference service, reference consultation, information consultation, information service and library.
Textbooks after 5.00 (the bright ones are good, and the comments in brackets are bright):
5. 1 mA beam element. Reference service. Beitu Society, 00 (the principles of general reference service and traditional reference service have been fully discussed).
5.2 Chu Lijing. Research on digital reference service of library. Beitushe, 04 (monograph on network reference service, short in length, a bit like a doctoral thesis)
5.3 Zhan Deyou. Theory and method of information consultation. Wu Dashe, 04 (Our textbook is a comprehensive basic reference reading, and the discussion on interview and service process is relatively complete, but there are too many discussions on information retrieval).
5.4 Xiahou Bing. A new theory of reference consultation. Nanchang: Jiangxi People's Publishing House, 04 (The book I like very much has a good resource orientation and is distinguished from the clients, and its verbosity can almost be used as a reference book).
5.5 Han Dongmei. Research on digital reference service of American libraries. Beijing: National University of Defense Technology Press, 05 (I haven't read it either, so I chose the words "America" and "national defense").
6. Dissertation: (I haven't read it, and I chose it from the perspectives of "university" and "comparison" according to Mr. Zhan's discussion)
6. 1 Zhang Xinian. Comparative study on network reference service of Chinese and American university libraries. Master. Wuda 03
6.2 small swallow. Research on digital reference service of Chinese and American university libraries. Master. Sichuan University 03
6.3 Jiang Mei. Research on reference service mode of library in digital environment. Master Shi Tian 04
6.4 Lin Xingguo. Research on the Virtual Reference System of Sichuan University Library. Master. Sichuan University 04
6.5 Han Dongmei. Research on digital reference service of American libraries. Wu Boda 04
6.6 Yu Yingdi. Research on reference service mode. Master Wu Da 05 (focusing on the reference service of hybrid library and backward areas)
7. Dimension analysis:
7. 1 product dimension: solution (\ expert system), education, inspection, SDI, delivery, navigation, novelty retrieval, newspaper clippings compilation, knowledge base (\ FAQ) ...
7.2 communication dimensions: dedicated system, network (e-mail, form, mylibrary, chat, BBS, message board, 2.0 mode ...), telephone (+mobile phone platform), face-to-face and print media. ...
7.3 Resource dimension: paper general collection, multimedia collection, reference book (+CD), secondary database, local full-text database, network information resource (\ reference source), interpersonal resource and authoritative collection. ...
7.4 Skill dimensions: information retrieval, communication and system application, resource-oriented ability, intelligence analysis ability, learning ability, communication ability, system development ability, information overload solving ability and management ability. ...
7.5 Management dimensions: process, user research, consultant (\ expert) organization, resource selection, cost-benefit analysis and environmental response (\ cooperation and alliance). ...
8. Focus: cost and compensation mechanism series vs high price and low efficiency phenomenon and its questioning related core experts and scholars.
9.netvibes.com, Douban and famous website cooperation projects related to library cooperation (from Google\blog).
10. Empirical:
Development of CALIS distributed virtual reference system. Journal of academic libraries 2005 (3): 30-33.
10.2 My Library @CSDL
10.3 Gillis (Jiangsu, Li Bian), Zhejiang (Chen Peigang)
10.4 Song Linlin. Investigation and analysis of online consulting service in seven subordinate universities in Wuhan. Library and Information Forum, 2005 (2): 39-43
10.5 Yang Mulian, Zhan Deyou. The present situation and analysis of online reference service in Hubei universities. Library Science Research, 2005 (4): 74-79
10.6 Beijing area (Wang Qiong, Zeng)
10.7 medical system, academy of sciences system and public * * * system (Guo Tu, Shanghai, Zhongshan, Harbin, Zhejiang ...)
10.8 Abroad: CDRS to QuestionPoint, LC, British Public Library \EARL\Ask A Librarian Project.
postscript
1. We should study selectively according to the specific work we are engaged in, give priority to consulting and answering, and gradually strive to engage in and carry out new work.
2. Reference service and information service are almost inseparable from user research and information retrieval, so mastering the ability of information retrieval and user research service can also promote the work.
3. Know your own collections (especially key collections and special collections), especially local databases (including clue databases, full-text databases, fact databases, multimedia ...) and authorized collections.
4. Sometimes the poor publicity and promotion work is an important reason for the poor cost performance.
Let your brain become an operating system instead of a hard disk, lifelong learning, lifelong transmission, lifelong forgetting, doing more upgrade work and less storage work, which is probably also the requirement of leaders.
6. Money makes things easy. You should have the thinking of doing things without spending money or spending less, and do your own thing with other people's money. So don't try to solve all the problems, but actively use it to guide users to use expert systems and other reference service systems, and expand services through resource sharing.
7.CALIS is a problem that cannot be ignored in university libraries.
8. We should integrate our own departments and systems into the "big reference system" from near to far, such as: branch library to main library, region to CALIS, cross-administrative alliance to international.
Therefore, the focus of this research should be (10.5 or above).
Hehe, I hope it helps you ~ ~ ~
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