Taobao customer service does not reply, it is necessary to analyze the specific problems, because there are many reasons why customer service does not reply, and the handling methods are of course different.
1. No contact with manual customer service. This is the most common situation at present. In order to better serve merchants, Taobao has launched a robot function, which can replace manual customer service to some extent. As long as the frequently asked questions are edited, we enter the store for consultation, and the robot is the first to reply. One disadvantage of this function is that robots are not as resourceful as real people. If we ask questions carefully, the robot will not respond. At this point, the customer service will not reply and ignore people. At this time, as long as we input: manual customer service, there will be real customer service to help solve the problem of taking orders.
There are too many customers in customer service, or something is temporarily away from the computer. Some big stores have large inquiries and limited customer service, and their responses will be slow. People have three emergencies, and customer service will not sit still in front of the computer all day. If the customer is not in front of the computer for the time being, please consult again and can't reply in time! If it is a big store, this situation generally does not last long. The customer service will come back in a few minutes or ten minutes, and will reply after seeing the information. There are also some small shops that do not have professional customer service, and the shopkeepers work part-time, and the reply information may not be timely. Generally speaking, you can wait patiently for a while when the customer service ignores people. If there is no reply, it is recommended to consider changing stores.
There is a problem with the professional quality of customer service, and I deliberately don't reply. This situation is usually rare. Under normal circumstances, both the seller and the customer service invited by the seller need to accept the buyer's consultation well. After all, for customer service, if you can make a deal, you can improve your performance, and then you can get more commission. This is their own job. And some customer service staff, who have no professional quality, or the store training is unqualified, reply to information to see their mood, or see that customers have no intention to buy, deliberately making things difficult, especially when dealing with after-sales problems. As buyers, we can feel this situation. Although the text is cold, it is intuitive, and we can probably guess what the intention is opposite the computer. In this case, it is recommended to buy directly through other stores. If it is after-sales communication, it is recommended to contact Xiaomi directly to reflect the situation.