First, the name and ID card should be consistent.
The second is to upload the front and back of the ID card.
Third, there must be face recognition. The head picture on the ID card is inconsistent with your own head picture, or the difference is too big, which leads to the failure of authentication. In this case, I suggest you go to the local police station to take a new photo and reissue your ID card. Otherwise, going to the bank to handle related business in the future will also bring great trouble.