The choice of apology letter to customers is very important for every customer who does business. When something goes wrong in this respect, many people will write an apology letter at the first time to express their apologies and propose solutions to minimize the damage to the relationship between the two parties. Let's look at the choice of apology letters to customers.
Letter of apology to customers 1
Dear customers, hello:
First of all, thank you very much for your support of * * franchise stores. We sincerely ask you to read this letter. Every sentence below is Hao Yue's sincere communication with you. During the whole process from filming to receiving the product, Yuecheng is trying to do the best for you. There may still be some shortcomings that make you feel dissatisfied. Hao Yue apologizes here and asks for your forgiveness.
Hao Yue is very willing to receive you warmly. Sometimes, the customer service for you received more customers at that time. Please forgive me if the customer service can't reply to your inquiry in time, or reply to your language too hastily and other services are not thoughtful enough.
Since Hao Yue's home is in Shandong, the speed may be slower in areas far away from Shandong Province. Please forgive the inconvenience.
Hao Yue will try his best to pack the products firmly when packing for you. Due to the long distance, the express delivery is brutal, and the packing box is worn or squeezed. Please forgive me. Hao Yue, thank you very much for your support and understanding. We sincerely thank you again!
If you are not satisfied with the delivery speed and the attitude of the courier, please don't worry, and please relax and contact our online after-sales customer service. Hao Yue always believed that there were no problems that could not be solved and no difficulties that could not be overcome. We will try our best to solve the problem and provide you with the best after-sales service!
Finally, all the staff in Hao Yue sincerely apologize to you. No matter what makes you unhappy or dissatisfied, you can contact us and we will handle it for you as soon as possible. * * franchise store wishes you a happy shopping! Everything goes well!
I am here to convey
Salute!
Letter of apology to customers 2
Dear QQ users:
Some time ago, a well-known dispute broke out between Tencent and 360 Company. Finally, under the coordination of the Ministry of Industry and Information Technology and other government departments, this dispute came to an end, and the safety and rights of QQ users were guaranteed. Here, we sincerely apologize to all users who have been troubled by this incident! We humbly accept informed criticism from the Ministry of Industry and Information Technology and other government departments, and will earnestly implement the follow-up work according to relevant requirements. We will also listen carefully, summarize and draw lessons from your opinions and criticisms in this process.
From a painful experience, the way we deal with it and communicate with users has a lot to reflect on. At first, we focused on such questions as "who is right and who is wrong" and "right and wrong", but at the same time we ignored the user's feelings.
As an early-developing and large-scale enterprise, as an industry player, we should pay more attention to users' feelings; If we can communicate with you more fully and give you a chance to better understand the risks and problems before making that "difficult decision", the evolution of the whole incident may be another scene.
After the incident, we got a lot of information from users, media and industry experts, including opinions, suggestions and criticisms. No matter from which angle, it is our luck to get your's help, and it is also our harvest in this incident. You may not be able to imagine how important these opinions are to us. It is your's opinion that will be the key driving force for Tencent's strategic transformation and enterprise upgrading.
It is based on this understanding that the company leaders put forward in a letter to employees not long ago: "This is not the worst moment; There is no' moment'; Let's let go of our anger; Let us remain in awe; Let's open the door to the future. We believe that after this incident, with the promotion of the government, the era of "competition under the sun" that we have been longing for will finally come. Tencent will also embrace this era with users and the industry with a more open mind.
With the continuous growth of QQ users, we understand that our responsibility is becoming more and more important. In the face of responsibility, we must demand more from ourselves and do better. This mentality also allows us to better understand your troubles in this incident. Therefore, we sincerely apologize to you again and hope to get your support in the future.
No matter past, present or future, our wish is the same: to be with you.
___
Date, year and month
Letter of apology to customers 3
Dear friends of Shanghai XX members,
Hello! XX Group has been deeply loved by its members and friends since it settled in Shanghai for 20 years. For eight years, you have been with XX and witnessed the growth and development of XX. XX is deeply honored and grateful, and I would like to express my heartfelt thanks to everyone!
On July 26th, 2065438+0 *, XX ushered in the official opening of TZ Farm, the second largest organic farm. At that time, leaders from Shanghai, TZ and gaogang district, as well as experts from Nanjing Guo Huan Organic Certification Center, Shanghai Puni Testing Center and SGS General Standard Testing Center will attend the opening ceremony. Shanghai, TZ and many authoritative media in China will also give in-depth coverage of the opening ceremony. You can solve the grand occasion of the park through TV, Internet, newspapers and radio. However, we are very sorry that due to the limited space on the opening day, we cannot invite you to experience this grand occasion in person. We deeply regret and apologize for this.
In order to let you better experience the 5,000-mu organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm in XX, and fully feel the freshness and health of XX without pesticides and fertilizers, we will arrange members and friends to visit TZ Farm one after another after the opening of the park.
thank you very much for your support！ I wish you and your family good health!