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4s shop customer service manager responsibilities model essay
1, to guide and lead the customer service personnel to complete their tasks according to the requirements of the leaders;
2. Make departmental work plans and implement them;
3. Responsible for managing and coordinating the collection, tracking and handling of customer feedback/complaints, and solving major customer problems;
4. Do a good job in the management of customer files and regular return visits of customers;
5. Organize and coordinate all departments to do a good job in customer service, and have the right to execute customer complaints;
6. Constantly optimize the ways and methods of customer satisfaction survey, and make long-term plans for the general manager to improve customer satisfaction;
7. Do a good job in media public relations within the department and the company;
8. Responsible for organizing the personnel of this department to report the service quality table and other business reports regularly;
9, lead the department staff to do a good job of customer service;
10, complete other work assigned by superior leaders.
Responsibilities of customer service manager in 4s shop
1. Accept customer inquiries, record the contents of customer inquiries and complaints, and give feedback to customers according to the process.
2. Organize customer information, and the customer service specialist carefully extracts customer information files every day to pay attention to the dynamics of these customers.
3. Record and summarize the consultation content, analyze it in time and feed it back to the customer supervisor.
4. Visit customers from time to time. Through the return visit, we can not only understand the needs of different customers and market consultation, but also find out the shortcomings in our work, remedy and adjust in time, meet customer needs and improve customer satisfaction.
When you receive a complaint, you should deal with it immediately. After handling, we should pay a return visit in time, so that customers' complaints can be solved efficiently and satisfactorily, and complaint filing materials can be established.
6. Communicate closely with other departments, participate in marketing activities and assist in marketing.
7. Complete other tasks assigned by the leaders.
Responsibilities of Customer Service Specialist in 4s Shop
1, responsible for handling customer inquiries and accepting complaints.
2. Collect, sort out and analyze customer complaints, and classify and file them according to the requirements of the company.
3. Contact the customer in time according to the company's requirements and inform the customer of the case handling.
4. Timely and effectively report all kinds of customer complaints to relevant departments in the form required by the company.
5. Follow up and report the case handling in time, update the database, pay a return visit to customers in time after handling, and establish complaint filing materials;
6. Conduct customer satisfaction survey and after-sales satisfaction survey;
7. Customer management and customer activity management;