The archivist is responsible for receiving, distributing, filing and keeping all kinds of documents and related materials inside and outside the hotel, and is also responsible for the management of hotel files, seals and letters of introduction.
The motorcade is responsible for picking up and dropping off the scheduled visitors and important tasks of the hotel, and for the safety and management of the vehicles in place.
Logistics personnel are responsible for the sundry needs of hotel customers and the hygiene of the hotel.
The members of the finance department are generally composed of closing group, credit review group, cost control group, accounting group and computer group.
Responsible for providing cashier service for guests.
Review the business situation of the hotel on that day and prepare the business day report for the general manager's office.
Responsible for the control and management of hotel operating costs and expenses.
Responsible for the acceptance and payment of all kinds of purchased materials in the hotel.
Responsible for the preparation of hotel financial accounting and financial statements.
Responsible for the maintenance and management of hotel computer system software and hardware, and training operators.
Formulate and improve the financial operation and management system of the hotel.
Responsible for the management of daily operating funds of the hotel.
The human resources department is composed of personnel management, labor wages and benefits, staff training and quality inspectors. According to national and local labor and personnel policies and regulations, the rules and regulations on hotel personnel management, labor wages and benefits and staff training are formulated.
Organize organizations and posts according to the actual situation of the hotel, and determine the responsibilities and requirements of each post.
Responsible for recruiting new employees, organizing employee training and conducting assessment.
Assess and reward employees, enhance cohesion, mobilize enthusiasm, and tap and develop employees' potential work ability.
Establish quality inspection training network, formulate and implement service quality evaluation rules, and supervise the standardization and proceduralization of service operation.
sales department
Analyze and study the hotel's marketing environment, and choose the appropriate target market according to the market and the hotel's own conditions.
Formulate a reasonable price policy, research, forecast and expand the tourism market.
Focus on selling hotel rooms, banquets and conference products, and maintain and develop good business relations with major customers.
Establish a good market image of the hotel, continuously expand its popularity and gradually increase its market share.
Public relations department, designed and implemented by planning, art design and information arrangement, uses various media and public relations means to systematically publicize corporate image.
Plan various public relations activities such as business theme activities and special promotion activities, and cooperate with other departments to implement them.
Collect, sort out and analyze the information inside and outside the hotel to serve the decision-making of the general manager's office.
Participate in the construction of hotel corporate culture and create a positive corporate atmosphere.
Maintain good communication with all walks of life and do a good job in the reception of important guests in the hotel.
The front desk, concierge, front desk switchboard, business reservation department and assistant manager in the lobby are responsible for receiving all arriving guests.
Contact and coordinate the hotel's customer service work, and timely transmit customer service information such as room reservation, actual arrival, room report and special requirements of guests to other relevant departments.
Provide front office services such as reservation, inquiry, check-in, concierge, luggage storage and transportation, business center, airport pick-up and so on.
Responsible for receiving and handling guest complaints.
Housekeeping department, including room service, laundry, PA sanitation and room center, etc.
Provide guests with a high standard of room service.
Responsible for cleaning guest rooms and public areas.
Responsible for washing all fabrics in guest rooms and restaurants, guests' clothes and uniforms of all employees in the store.
Responsible for the management of guest room equipment and supplies
Related expansion: the hotel stipulates catering department, public relations department, sales department, housekeeping department, front office department, engineering department, finance department and personnel department.
The general setting in the industry is seven departments and one room (one office).
Food and beverage department: responsible for all the processes of restaurant catering, including purchasing, cooking, serving, bookkeeping, tableware cleaning, etc. The catering department is a relatively labor-intensive department. The salary is in the middle, but the salary of senior chefs will be calculated separately.
Sales department: responsible for promoting rooms, meetings, contacting various houses and holding banquets. If you count the commission, the wage elasticity is relatively large. In addition to the basic salary, the general salary structure also includes commission+bonus, etc.
Public relations department: responsible for external image planning and external advertising. The work of the public relations department is smart and flexible, but the salary is relatively stable and the salary is in the middle. Housekeeping department is responsible for the cleaning, layout, related items and equipment configuration of guest rooms. Tired from work, the salary is average.
Front office: mainly responsible for the affairs in the lobby, such as customer settlement, consultation, luggage delivery, etc. Work is as tiring as housekeeping and catering, but some jobs pay more, such as cashier at the front desk.
Engineering department: responsible for the maintenance of the hotel. The work is not too tiring, but the technical requirements are relatively high and the salary is above average.
Finance department: responsible for the financial settlement of the whole hotel, including the salary payment of employees. The salary of the finance department is in the middle, but the work is relatively leisurely and rigid.
Personnel department: responsible for staffing of all departments, recruitment, training, rewards and punishments of employees, and stable wages.