Personal summary of front desk clerk 1
After more than half a year in the company, with the care of the leaders and the help of all my colleagues, I quickly adapted to my post, devoted myself to my work and did my duty. The work in the past six months is now reported as follows:
First, the work content:
Responsible for cleaning and filing the offices of the three bosses;
Answer, transfer calls and receive visitors;
Responsible for sending and receiving electronic documents of the design department;
Responsible for sending and receiving fax documents;
Responsible for the distribution of company official documents and letters;
Responsible for the collection, filing and sorting of library books;
Take minutes of meetings;
Responsible for purchasing daily necessities of the company;
Manage all kinds of office supplies, use them rationally and improve their efficiency, and advocate thrift;
Monthly attendance and salary statistics;
Count the number of people who eat every day and make meal statistics;
Other jobs, etc.
Second, the work report
The administrative department is the comprehensive management department of the company, and the characteristics of paperwork are trivial and complicated.
In my work, I always adhere to the diligent, pragmatic and efficient work style, and earnestly do the essential work;
Obey the leadership distribution ideologically, do things regardless of gains and losses, and don't pick the weight;
Attitude, always pay attention to your manners, the front desk is the window of the company, don't affect the image of the company because of your own mistakes;
In life, I adhere to the style of modesty and simplicity, put myself in a correct position, respect leaders, unite with comrades, treat people sincerely and correctly handle the relationship with colleagues.
Third, there are problems.
After working for half a year, I also clearly see that I still have many shortcomings, mainly physical reasons, which affect my enthusiasm for work and I am not active enough. I hope I can improve in the future and try to do better.
Administrative department: _ _ _
Personal summary of receptionist 2
In this year's work, I found that we should be able to do a good job freely, whether it is heavy, busy or leisure, we should complete every job with a positive attitude, instead of complaining about the proportion of workload, because complaining is useless. What we should do more is not to think things too badly, but to keep a good attitude and face the team every day. Because a happy attitude will make us feel tired and bored at work.
At work, I study business knowledge hard. Under the guidance of the foreman's training, I quickly became familiar with the basic situation of the hotel and the post process of cashier. From theoretical knowledge to practical operation, from reception to customer service, I learned bit by bit and accumulated all the business skills that cashiers should have in a short time.
I made mistakes at work, too. It was the supervisor and foreman who encouraged me again and again, making me more enthusiastic about my work. Mr. Millland once said: Young people naturally need encouragement. Yes, it is this kind of encouragement that makes me bravely overcome difficulties and make continuous progress in my work. Since then, I have not been so fragile in the eyes of leaders, but have become very strong. Because of my strong sense of responsibility and high enthusiasm for work, I was affirmed by my superiors and asked me to practice at the Ambassador Club. I was not used to it at first, and I felt that it was not as good as the restaurant in all aspects. However, after a period of tempering, I finally understand that only by eating hard can I become a master. After a period of hard work, the leader gave me a good evaluation and asked me to be the front desk. At that moment, I was very happy. Tired is worth it. At the same time, I feel a lot of pressure. The leader values me so much. This is my trust. I think I should work hard and do my duty well. This is a new challenge for me.
During my internship, I learned about the management and culture of the hotel. Among them, what impressed me the most was:
1, quality of service
For hotels and other service industries, service quality is undoubtedly one of the core competitiveness of enterprises and the lifeline of enterprises. High-level service quality can not only impress customers and lay the foundation for their coming again, but also make customers feel honored and establish a good brand and image for the enterprise. In Kaiyuan, we can see that hotel leaders attach great importance to the improvement of service quality. Even short-term interns like us have to undergo strict etiquette training before taking up their posts. Provide follow-up training and guidance to old employees, and constantly improve and improve their professional quality and level. Department managers and supervisors often tell us: "Your every move represents our Kaiyuan, and your image is our Kaiyuan image", "Guests will never be wrong, only we will be wrong" and "Only sincere service will bring guests a smile".
2. Hotel culture
There are service culture, etiquette culture, regional culture, food culture, poverty alleviation culture and so on everywhere in the hotel. All the staff of the hotel are the owners, and all the guests who come to the hotel will be more or less dependent on the hotel and the hotel people. In addition to accepting culture or knowledge in the process of receiving services, they will also turn to hotel people for help when they encounter difficulties. Therefore, we can say that the hotel is a place full of culture and knowledge. So people who work here must have more knowledge, culture and self-restraint. The guest is tasting a dish, and the waitress in her ear introduces the knowledge about this dish in a sweet voice, including its origin, spread, characteristics, new ideas and so on. This not only increases the fun of tasting dishes, but also allows guests to gain some new knowledge and information, making them feel glad that you are from another level.
Individuals in society are always influenced by the people around them. As the saying goes, people are divided into groups. Etiquette culture not only improves the quality of hotel people, but also has a beneficial impact on guests and promotes the quality and cultivation of the whole society. When guests arrive at a new place and stay in a hotel, they can't wait to learn more about the local regional culture, customs and landscape features. Hotel people should be familiar with this. The hotel is just a single building. Only under the regional background can he have a rich background and cultural background. For foreign guests, they come here either for the landscape characteristics of this place or for business, and basically not for a separate accommodation environment. Therefore, the hotel needs to have a function that can provide as much convenience as possible for the guests by virtue of the identity of the landlord. For example, introduce local tourism resources, such as the path guidance of local business office. In this way, the hotel really becomes a window for local communication with the outside world. There is also a culture called "problem solving", which is the ability to provide knowledge to help guests solve problems. The golden key culture is typical, with satisfaction and surprise, to complete the impossible task.
Personal Summary of Front Desk Attendant 3
The next 20 years will be full, busy and happy. At the end of the year and the beginning of the year, review the past and look forward to the future! In the past year, under the guidance of the company, with the care and help of department leaders and with the friendly cooperation of colleagues, I have made great progress in my work and study.
The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.
First, strive to improve service quality.
Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines, and do a good job at the same time. When customers visit, I will always pay attention to maintaining a good service attitude and will receive them warmly. Promote the company culture to customers in a suitable environment and answer customers' questions skillfully. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.
Second, pay attention to the hygiene and image of the front desk.
Remind health workers to clean up on time. The pantry within its responsibility shall be kept clean, and the water dispenser shall be disinfected at least once a month. Replace the printer cartridge in time and maintain the front office supplies.
Third, do a good job in stationery procurement and learn some purchasing skills.
Understand the market price of purchased stationery, and further communicate with existing suppliers, hoping to reduce the original purchase price. And find more high-quality stationery suppliers. Choose suppliers with good quality, low price and considerate service. Save every penny for the company. Maintain more than two fixed suppliers.
Fourth, do a good job in warehouse management.
Check the warehouse on time and classify the goods. Strictly follow the company system, so that every entry and exit is registered. Check the integrity of the goods in time and report the loss or damage of the goods to the relevant departments in time.
Fifth, focus on the overall situation, regardless of personal gains and losses.
Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of the company, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.
Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!
Personal Summary of Front Desk Attendant 4
Time is always fleeting. I have gained a lot by working at the front desk for one year. Since taking office, I have worked hard to adapt to the new work of the working environment and the front desk, and earnestly performed my duties and completed various tasks. I have been integrated into our team since the first day of the company. The work of this year is summarized as follows:
First, learn from practice and try to adapt to work.
This is my first job after graduation. As a newcomer, when I first joined the company, I was not familiar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work at the front desk and the functions of various departments in the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member.
It is said that the front desk is the window of the company's external image, and I have a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. Guests visiting the company should be greeted politely, the attitude of answering the phone should be kind, the daily affairs of the office building should be handled carefully, and colleagues should be humble and sincere. All these make me learn at work, make progress in my study and benefit a lot.
Second, learn the corporate culture of the company and improve yourself.
After joining the _ _ Group, I really realized the connotation of "diligence, professionalism, self-confidence, vitality and innovation", which, I think, is also the driving force to motivate every employee to move forward. I feel this culture from the professionalism of leaders and colleagues. In such a good working atmosphere, I also ask myself to devote myself to my work with a positive and optimistic attitude and do my work well in a down-to-earth manner with these ten criteria. This has always been the goal and direction of future work.
Third, expand your knowledge and constantly improve yourself.
This year's work has also given me a sense of crisis. I will receive some faxes and materials in English at work, and some customers will call me for more professional consultation. Therefore, it is not enough to rely on my current knowledge and understanding of the company. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening.
I learned a lot and felt a lot from this work experience. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company!
Personal Summary of Front Desk Attendant 5
In these nine months, with the care and help of company leaders and colleagues, I have successfully completed the corresponding work, but there are still many shortcomings to be improved.
First, the daily work of the front desk
1, front desk reception
The receptionist is the first person to show the image of the company. From April, 2000 to June, 65438+February, I treated every visiting customer warmly in strict accordance with the company's requirements and guided them to the relevant office. For the door-to-door salespeople, I greet them politely and file their practical business cards and brochures for future work. In the last nine months, * * * has received 600 users.
2. Telephone answering and transferring, fax copying and letter distribution
Seriously answer any call, the accuracy rate is 98%; Be able to deal with harassing calls tactfully and reasonably, and improve work efficiency; When sending a fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. If there is a letter, it will be handed over to the relevant personnel in time.
3. Handling of temporary events
When there is not enough water in the drinking bucket, we will ask Dahe people to deliver water in time. When the items needed by the front desk are not enough, they will apply for purchase in time, such as paper towels, copy paper and disposable paper towels. When the printer is out of ink, it will call the ink adding business personnel to add ink. When the office phone bill is running out, go to the business hall to deposit it in advance. If the items in the office are broken, such as the air conditioning switch and the lights in the bathroom, they will call the state-owned property in time to let the property master check the reasons and let the property master install the equipment they need to buy. The fault of the switch attendance machine is directly solved by contacting the merchant after sale. If there is a problem with the telephone line, ask the telecommunications bureau for help. In short, we will find a way to solve the problem in time.
Second, the comprehensive affairs work
1, room, air ticket and birthday cake reservation
When the employees of the project department need to book air tickets or air tickets on business trips, I will contact the ticketing in time and keep track until the air tickets are delivered to the company, which will affect the business trip for free; So far, about 70 tickets have been booked. For leaders or colleagues who need to make a reservation when they come to Zhengzhou for business, I will send a text message or call them to confirm the hotel details after booking; And the employee's birthday cake reservation. I will confirm the time with the staff the day before the reservation. On my birthday, I told Wang Lanying that there would be daily blessings in oa, and I ordered 17 birthday cakes in 20 years.
2. Filing and registration of office assets
The training materials and confirmation letters received from the personnel of the project department are put together in file bags; The newly purchased books in the office will be stamped by Zhang Lixian and numbered to facilitate asset management. There are 37 books in the office at present. Other office equipment (such as notebooks, CDs, sockets, etc.). ) are also registered in detail, and employees also sign and register according to company regulations when borrowing.
Now that the company has set up this position, the leaders must think it is necessary to exist. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company.
Personal Summary of Front Desk Attendant 6
At the end of this year, I have been working very hard since I started working as a front desk clerk in the management department last year. At the end of this year, I summarized my work last year as follows:
Complete the daily work of the clerk seriously and responsibly.
1, do a good job in answering the phone, receiving visitors, ordering food and delivering water, etc.
2. Make a good purchase plan and consumption summary of stationery;
3. Do a good job of monthly attendance;
4. Do a good job in the management of long-distance calls;
5. Number and classify the books and periodicals in the company to form electronic documents to standardize the management of books and periodicals;
6. Assist in recruitment;
7. Do a good job in office housekeeping;
During the period, the power supply tripped due to the exhaust fan, and coordinated with the decoration company and the property management office many times; Pay attention to the maintenance and replacement of plants and the cleanliness of the office; Pay attention to the maintenance of office equipment such as photocopiers, printers and hot-melt binding machines.
Second, while completing the above work, we also successfully completed the temporary work arranged by the company.
1. Organize team activities every month. Organizing to play ball in _ _ university, swimming in _ _ company, barbecuing in _ _ company, employees playing ball and taking vacations in _ _ all achieved good results, strengthened the communication between colleagues and enlivened the company atmosphere;
2. Run the company's internal magazine. From _ month to _ month, a * * * ran five internal issues. After investigation, it is generally considered that the level is acceptable. However, due to the busy work or other reasons, most people can't contribute, resulting in the problem of insufficient sources of each manuscript. There is no way to arouse employees' enthusiasm for writing, which is related to other factors besides their own reasons, such as management;
3. Construction of the company website. Because I have no experience in making web pages, I don't know how to realize many technical problems. In the process of continuous learning, I modified the home page and realized some links such as company products.
Third, assist other departments.
1. After the establishment of the sales department, attend the regular sales meeting of the sales department and sort out the minutes of the meeting and some commonly used materials and forms of the sales department;
2. Assist the development department to make some pictures of projects such as _ _ _ _;
3. Assist the marketing department in typesetting and sorting out the publicity materials of state-owned assets.
Personal summary of front desk clerk 7
In one year's work, I received customers seriously at the front desk and did a good job as a clerk. At the same time, I successfully completed the temporary tasks assigned by the leaders. Now I will make a summary of my work this year.
First, the front desk work
The work at the front desk requires me to have a good service attitude and also represents the image of the company. Customers come into our company from the outside, and the first person they meet is me, and I also receive them. Therefore, no matter what kind of customers, I seriously receive them. Even some door-to-door salesmen, I patiently declined. Unless some companies need projects, I have not been fooled by salesmen during this year. Send tea to customers and arrange people to meet. When the company holds a large-scale meeting, I will also take the initiative to register customers and seriously guide customers to attend the meeting. When some groups come to visit or inspect the company, I will also answer questions politely and actively. Some of them involve company secrets, which can be euphemistic.
Second, the administrative work
While doing a good job at the front desk, don't forget that you are still a clerk. I also need to deal with some personnel and administrative work, such as calling candidates, arranging interviews and screening suitable resumes. Notice some publicity documents to the company in the group, post them on the bulletin board, print some documents that need to be distributed, and then distribute them to relevant departments. At the same time, I actively participated in the company's meetings and took minutes. Over the past year, I have done all this work seriously, without any omission. I also actively complete some things arranged temporarily by the company, or prepare for activities, do a good job in activities and do some temporary work in place.
Third, shortcomings
The work has been going smoothly in the past year, and many jobs that need the cooperation of colleagues have also been actively cooperated by colleagues, which has also brought great convenience to my work. Of course, I also found something in my work. I really don't have much experience. These things also need me to study more to do well. There are also some shortcomings in the work, and the results are not particularly ideal. There will be some shortcomings.
In the following work, I will learn more and master what I am not familiar with on the premise of doing my job well. Only in this way can I finish my work better and more smoothly.
Personal Summary of Front Desk Attendant 8
Time flies, in a blink of an eye, I am about to usher in the first Spring Festival after working in the _ _ _ hotel! Although this is just an ordinary Spring Festival, it has a different meaning to me. Calculate the date, I have been working at the front desk of _ _ _ hotel for _ months, although there are still many jobs I don't understand and I can't work independently. But through my efforts these days, I have completely changed from a college student to a social person.
Now that a year has passed, I have learned a lot in my post. Now I will summarize my work and harvest this year as follows:
First, the change of thought.
In this _ month, my growth may be a change in my thinking and work attitude. As a hotel receptionist, she is completely different from the students in the past. I must be timely, proactive, adaptable and have the most important service spirit in my work.
During this year, I gradually learned how to think at work and how to improve my service quality through training and contact with my predecessors. And in the long-term work, I began to understand that as a service provider, we should judge how to do a good job of recommendation from the customer's point of view and from the customer's own situation, and recommend suitable rooms and services for customers.
Second, the advancement of the work.
During this year, I participated in various trainings, most of which were aimed at newcomers, but I gave detailed guidance in various aspects, such as service concept, service interest, hotel business sales and so on. Every study is like reviewing it again after consolidation, and my ability has been steadily improved, and I have gained a lot of new gains.
At the same time, in practical work, I have well practiced the experience gained in my study and transformed this knowledge into my own experience through my personal situation and understanding. In the past practical work, I actually groped and imitated for a long time, and the guidance given to me by my predecessors at work made me gain a lot and improve a lot.
Third, personal shortcomings.
As a new employee, my shortcomings in my work are very obvious. Reflecting on the work of the past _ months, the first problem is the sense of responsibility in the work! The front desk is a very important position, and it is also the position with the most contact with customers. However, I didn't realize my responsibility. I felt it when I first started working, and I didn't think about it well, which led to many customers' dissatisfaction! It made me feel ashamed afterwards. As a worker and service worker, I should be more responsible for my work and should not do things without thinking.
Generally speaking, I have benefited a lot from my work in the past year. I will continue to strive to improve myself in the future, so that I can work hard in the future and become an excellent front desk.
Personal Summary of Front Desk Attendant 9
As time goes by, I keep growing in my work. Under the leadership of the person in charge of the company, I corrected my mistakes, kept learning and improving myself, and successfully completed my work with the assistance of my colleagues. Let's sum up our work in the past year.
First, do your job well.
I concentrate on my work, and all my work is based on this. I will make good work arrangements every day, not only to improve my ability, but also to never violate the company's regulations. As a desk clerk, I will sort out some numbered materials, do all the work that needs to be done, and also work part-time as a technician and make brochures for the department. Every day, I will have my own working ability to constantly improve my work, make continuous progress and development, and always put my work first. Go to work on time, finish the task on time, never default on your work, stick to your post when you get to the next level, try to do your own thing well, even if the road ahead is difficult, don't be an evasive person, be a responsible and capable person.
Second, obey the leadership arrangement.
I always obey the arrangement of the company's leaders, put the arrangement of the leaders in the first place, do my own work conscientiously and strive to complete the task. Now that I have come to the post, I will do my job well, and the leaders trust me to teach me how to work. I will definitely give the leader a satisfactory answer, feeling that I will not delay the work of the leader and ensure that I can finish the work in the first time. I will try my best to finish the work every day, ensure that the work can be smooth, continuous progress, continuous development, persistent efforts, continuous progress, and abide by the leadership.
Third, learning progress.
At the post, the ability is insufficient. If you want to quickly integrate into your work, you need to study, constantly learn and improve, and constantly strengthen your work to ensure your growth and progress in your work. At the same time, I also ask other colleagues and leaders to solve problems themselves first. If I can't solve it myself, I will learn from others, do my job well, and let go when I do it well, instead of asking for it easily. Everyone's time is limited. Only by doing your job well can you find yourself a learning task every day. If there is an arrangement, the company will follow the arrangement of the company. When people don't depend on the company, self-study is the key to growth. Every time I choose to constantly improve my knowledge reserve after work, where there are shortcomings, I will solve the problems there first. Improve your working ability and make sure you don't make mistakes again.
Fourth, correct working mentality.
Being lazy at work is not credible, and I will adjust my mentality in time. When I feel too stressed, I will relax myself and adjust my views on work through exercise in the second half of the year. I won't give up my job because of setbacks at work, and I won't stop working because of poor work. I will always put my work first, do my job well and finish it, and ensure that I can work actively every time I go to work and release negative emotions.
Through continuous efforts and persistence, my ability has been improved and optimized, and my work has been well strengthened. The coal trade union completed the task on time and became a qualified front desk clerk.
Personal Summary of Front Desk Clerk 10
Time is always fleeting. I have gained a lot by working at the front desk for one year. Since I took office, I have tried my best to adapt to the new work of the working environment and the front desk, and earnestly performed my duties and completed all the work. This year's work is summarized as follows.
First, the daily work content
Transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency. Receive and guide visitors, and cooperate with the personnel department to register the information of candidates. Address book update, in view of the company's large personnel transfer and more new employees, the address book can not be changed in time, which affects the communication between departments and between customers and the company. Therefore, it is necessary to do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time; Attendance, register and input fingerprints for new employees, and make supplementary attendance records.
Record daily work and clean the front desk and VIP room. Turn on the led screen on time every day and check its usage. If there is any fault, contact relevant personnel for maintenance immediately. Receive daily newspapers and emails and hand them over to relevant personnel in time. Distribute company documents, distribute documents to all departments in time, and quickly convey the company's policies and measures. Meeting work, inform the staff to attend the meeting on time before the meeting, and prepare tea; Tea should be added in time during the meeting; Clean the meeting room after the meeting. Check the front desk lighting, VIP room and warehouse locks after work to ensure that the air conditioner and computer power are turned off.
Second, the existing problems
You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, which has caused some omissions.
Third, give yourself advice.
As a clerk, in addition to being down-to-earth and doing things seriously, we should also pay attention to communication with various departments. Understand the development of the company and the work content of each department. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately. On the premise of doing things according to regulations, we should also pay attention to methods, be firm in attitude, speak euphemistically, and strive to improve service quality. Be considerate and careful in doing things. Sometimes a small problem can make a big mistake, so always think of the consequences first. Work progress and problems encountered in the process of work should be fed back to superiors because they cannot be handled in time. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.
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