Taobao stipulates that if the seller is found to have any violations, he can initiate a complaint. If the complaint is established, the seller will be fined and punished accordingly. The seller may encounter the following violations:
1. Infringement of intellectual property rights: If you buy counterfeit goods, you can file a complaint against the seller who sells the goods for infringement of intellectual property rights. If the complaint is established, the seller will be deducted a maximum of 48 points for serious violation, and the title will be permanently sealed.
2. Delayed delivery: If the seller fails to deliver the goods within 72 hours after your payment, you can initiate a complaint about delayed delivery within 15 days after the transaction is over. If the complaint is established, the seller will not only deduct points, but also pay you an extra 5% of the transaction amount of the goods, up to the highest 30 yuan.
3. Inconsistent description: If the goods you receive are inconsistent with the seller's description, you can initiate a complaint of inconsistent description within 15 days after the transaction is successful. If the complaint is established, the seller will be deducted three points.
4. Breach of promise: If it is found that the seller has not fulfilled the promise he made when he joined the relevant service, he can initiate a complaint of breach of promise. If the complaint is established, the seller will be deducted corresponding points according to the degree of violation.
Above, Taobao rules apply to Taobao buyers. A clear understanding of the rules will help us better safeguard online shopping rights and interests.