Taobao customer service will inevitably encounter many doubts of different types of customers in the course of work, so how should we better explain it to customers? It will not harm the interests of sellers, but also give customers a reasonable explanation, eliminate doubts and let them buy the products with the highest cost performance. Below, I sorted out the answering skills of Taobao customer service, hoping to help you.
1. Q: Why didn't the customer service reply to me?
Due to the large amount of consultation during the cost-effective period, each customer service may have dozens to hundreds of customers consulting at the same time. Our customer service wangwang may explode at any time, and the response may be slow. Please forgive me! Parents are strongly advised to shop by themselves!
2. Q: Why are shoes so cheap? How is the quality? Are they the same as before?
This activity is all about losing money to gain popularity and giving back to new and old customers and friends. Every batch of our goods is purchased by the same manufacturer, and the quality is strictly controlled. Authentic products are guaranteed, exactly the same as the previous regular-priced goods, so parents don't have to worry about the quality of shoes at all.
3. Q: How to buy? The group purchase price shows 59 yuan, why did I get 139?
Dear, can you join the group only through a unified entrance that is cost-effective? Yes, you can buy this baby in 59 yuan at a preferential price.
4. Are shoes at least standard? What size should I wear?
This kind of shoes is the standard of ordinary casual shoes, at least, it can be photographed as big as it is usually worn. But because the feet of individual parents are thin or wide, it depends on the situation. We can only make suggestions based on the information provided by parents. At least, the key decision is still in the hands of parents. At least, the problem is not the reason for returning the goods in the future.
Can you give me a discount? Do you have any small gifts?
Dear, the baby's going to the party or counting activities is completely to make popularity and lose money. Original price 139 yuan, the current postage in 59 yuan has exceeded the value, not a small gift. Please don't bargain, buy it quickly, and you will earn it.
6. Q: Are all goods in kind? Is there any color difference?
We guarantee that all our baby pictures are taken in kind. We have tried our best to avoid chromatic aberration, and the color is very close to the physical picture. However, due to the different brightness of lighting and each computer monitor, the understanding of color will be different, and there may be a little color difference. Color difference is not used as the basis for return.
7. Q: Are the goods available?
Hello, there will be goods if you can take pictures. If you can't take pictures, you've already taken them. Please pay within 30 minutes after taking the baby, otherwise Taobao will automatically consider giving up the group purchase opportunity and the order will be closed automatically.
8. Q: Are the goods available?
Hello, there will be goods if you can take pictures. If you can't take pictures, you've already taken them. Please pay within 30 minutes after taking the baby, otherwise Taobao will automatically consider giving up the group purchase opportunity and the order will be closed automatically.
9. Q: Can I change the size, color and delivery address after photographing?
Please carefully refer to the description of the baby before buying, take photos, and deliver the goods according to the size, color and address taken. Our stock is limited, 1000 pieces, so the stock is real. In order to ensure the smooth delivery of each photographed parent, we do not accept the change of order information and delivery address after photographing. Please choose the color and size you want, and fill in the correct delivery address and contact information before shooting to avoid unnecessary trouble.
10. I received the goods and I am not satisfied. Can I return them?
Our store supports 7 days for no reason to return goods. If you are not satisfied with the goods received, please contact us to return them within 48 hours. We will bear the freight for product quality problems. However, if you don't like it for personal reasons, the size is not suitable, and the return is not as expected, you need to bear the round-trip postage. Please check the courier in front of the courier before signing for it.
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