1 14 can provide users with number information service. Traditional services include priority number report, voice number report, brand query, query transfer, temporary number report, enterprise title, column name query, sorting number report, media extension and so on. Value-added services include11814 legal consultant, educational navigation, health consultant, wishful discount, chatterbox and employment consultant.
Creative background:
China Unicom's mobile phone11614 service is an information service product developed by integrating the database of the national information management platform and using its own core resources. Users can conveniently use various information navigation services online through the mobile phone client and WAP.
Accept customer inquiries, record customer inquiries and complaints, and give customers feedback according to the corresponding process; Be able to find the needs and opinions of calling customers in time, and record and report them; Provide customers with complete and accurate solutions and information, solve customer problems and provide quality services; Share information with colleagues or supervisors, accumulate knowledge and provide basis for process improvement;