12305 how does the state post bureau complain?
1. How to lodge a complaint against 12305 State Post Bureau?
1. The complaint website of the State Post Bureau is a government website, and all express delivery companies are supervised by it, which can effectively help consumers deal with problems such as service and quality encountered in express delivery, and has been widely praised. But if you complain on the website of the State Post Bureau, there is a premise: you have complained to the enterprise, but there is no result or you are not satisfied with the result within 7 days.
2. Open the complaint website of the State Post Bureau, click the "Register" button in the upper right corner, fill in and submit the user name, password, name, mobile phone number, email address and other information, and the registration is completed.
3. After registration, you can see my complaint (like) information at the user name in the upper right corner of the screen, and click the "I want to complain" button on the left arrow.
4. After clicking "I want to complain", the website will pop up a reminder with an explanation in front. The premise of complaining on the website of the State Post Bureau is that you have complained to the enterprise, and the complaint is fruitless or dissatisfied. We click "Continue to complain" and you can tell us the problems you encountered in the express delivery process.
5. After entering the page of filling in the complaint information, fill in the basic information of the complaint, such as address, courier company, complaint reason, etc. The picture below shows the courier company randomly selected by the author. Don't take it seriously In addition, if the complaint channel is blocked, you can choose "Complain to the enterprise" and click "Next" (where * is required).
6. Then fill in the complaint result, date and other information, and then click "Next".
7. Now we will get down to business. Fill in the complainant's name, mobile phone number, sender's contact information, recipient's contact information, courier number, complaint content, evidence and other information truthfully. Click "Submit" after writing, and the complaint is completed.
8. After that, wait patiently for the courier company to apologize or other processing results. After the courier company contacts you, the complaint website of the State Post Bureau will call you to ask if you are satisfied with the handling result of the courier company. When you are satisfied, the complaint will be over.
Ii. 12305
It is a special service number for postal consumers to complain. According to the Measures for Handling Consumer Complaints in Postal Industry, consumers should first complain to postal operators when they complain about the service quality of postal industry. If an enterprise is dissatisfied with the processing results of the enterprise or fails to reply within the prescribed time limit, it can appeal to the local postal administration or the State Post Bureau through the "12305" special service telephone. You can also complain online.
According to the relevant answers of the above contents, we can draw a conclusion that if you need to handle the complaints of the corresponding postal services, you can directly log in to the other party's official website to inquire, and you will receive a receipt, and you can enter the query results of the receipt. If you have other legal questions, you can consult the relevant lawyers.