In order to adapt to the diversity of public needs, "12345" has continuously broadened the service content, from focusing on accepting letters and visits to social management and public services; From focusing on the scope of government responsibilities, it extends to all-round services. Nowadays, "12345" has become a place where people are responsive, because "12345" has made a real commitment to the masses, "Don't say I don't know, don't say I don't care".
Extended data
"12345" is a non-emergency rescue service system including 5 1 sub-centers and 1200 workstations of grass-roots units such as counties, municipal government departments and public service enterprises. "12345" implements the working mechanism of "unified acceptance and classified disposal". After the public makes a call, the strictly trained seating staff will quickly classify the incoming calls.
For example, consulting questions will be answered directly according to knowledge base information; If you can't reply immediately, you should contact the functional department in time and call back to inform the caller when you know the situation; If it is necessary to solve the problem, an electronic dispatch will be generated, differentiated by function, and sent to relevant departments for processing through the private network, and the processing results will be fed back within 7- 15 days.
In only 20 12 years, "12345" handed over 449,039 claims to sub-centers and relevant departments by electronic dispatching, telephone delivery and centralized delivery, and the whole system handed over more than 2 million claims to responsible units and grass-roots units.
China * * * news of the production party-[exclusive] revealing the real government hotline 12345.